Important Pet Travel Update
Coronavirus (COVID-19) Travel Update
Jetpets are happy to advise you that we now have some transport options to provide you, albeit in a limited and varied capacity to what we would normally offer, in order to safely reunite you with your pets.
We currently have the following options to provide you:
- road transport options for both the North and South Islands
- domestic airline pet travel
- pet travel between New Zealand and Australia
To conform with all COVID-19, government, airline, industry regulatory and workplace requirements some processes have needed to be changed so we can guarantee compliance.
Jetpets are determined to get as many pets reunited with their loved ones. We appreciate your support and patience as we work through this process with you during this very challenging time.
Jetpets will continue to keep you up to date via our website as more services become available, and we have updated our FAQs for your information.
FAQs – Pet Travel Update
Q: When will you be in contact with me?
Our aim is to be in contact with you as soon as we possibly can. If you have an urgent matter and unable to reach us by phone due to the high volume of calls we ask that you email the consultant you have been dealing with throughout your pets transport arrangements and we will respond to you within the same business day.
If you have left your details with us we will be in contact with you as soon as we have some genuine options available to discuss with you.
Q: What do you mean by limited domestic pet travel?
The national carrier has advised that they would begin to accept pet travel again when the country when to level 2 status however that there would be significant restrictions to navigate including reduction in flight schedules and airport unavailability.
We continue to work closely with our airline and industry partners in order to be able to provide you with as many genuine options as possible.
Q: Will all airports be available for pet travel when Domestic flights begin?
This is still to be confirmed, however we are of the understanding that initially only major ports will be accepting pets.
Q: Can I make a new booking for future domestic travel?
We will advise as soon as we are able to book future domestic travel for your pet. You are welcome to leave your details with us by emailing firstname.lastname@example.org and we will be in contact with you as soon as we have confirmed information to provide you.
Q: When can my pet travel overseas to countries (other than Australia)?
The honest answer to this is we don’t know. Global flights are dependent on countries COVID-19 status and airline flight schedules, availability and current restrictions. We are working tirelessly behind the scenes with all our industry partners in order to provide you with future flight options to transport your pet/s overseas. Watch this space!
Q: What if I would like a quote to move my pet overseas in the near future?
With the current situation we would ask that you email us you and your pet details, where you would like your pet to travel from and to and your preferred date of travel (noting this is later in the year). We will be in contact with you once the airlines have advised that they can transport pets again and provide new schedules and pricing. We will send regular updates to our customers to ensure you are informed of any developments and when we will be able to provide you with a quote.
Please send your details to email@example.com and we will keep your information on file.
If you have another question you would like to ask that has not been covered off in the FAQ please email us directly at firstname.lastname@example.org and will be in contact.