Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

Search - Jetpets Happy Travellers

DECEMBER 2007

BILLY the CAVALIER KING

MELBOURNE to SUVA, FIJI

Sandy,
I just wanted to pass on my thanks to your business for the re-location of our dog from Melbourne to Fiji. Special mention must go the Jamie Berry who was fantastic in overcoming the typical Fijian bumps that popped up along the way.
She was very professional, with great communication skills and knowledge, best in class.
Great service all round and thanks again,
Keith

DECEMBER 2007

TANSY the MINI POODLE

MELBOURNE to AUCKLAND, NEW ZEALAND


Just to let you know that everything went so well. Tansy now lives on a little farm with a pig, a little dog, a sheep, a bull, wild guinea pigs and rabbits and four lovely children.
For your information it is a short walk from the freight depot to the international airport and the customs man was so easy because all the paperwork was in order.
Thank you for all your help.

DECEMBER 2007

Nik & Kan the Gordon Setter &

MELBOURNE to Croatia, europe

Hi Emily,

Just a quick note to let you know that Nik and Kan have safely arrived.
You cannot imagine the happiness we all experienced when we saw each other yesterday.
The procedure in Zagreb was a bit complicated, there was a bit of to-ing and fro-ing, but thankfully there were some very good and helpful people there that made it easier and the final outcome was we all left for home together approximately 2 hours after they landed.
The crates were really good, Nik had plenty of space so that’s good. They were also reasonably clean. We left the crates at the airport, so that was good.
They’re now keeping an eye on us, they probably think we may leave them again, which isn’t going to happen.
Thank you so very much for organising their flights and accommodation. The lady at Moorholme was very nice every time I called. My biggest fear was that they wouldn’t be on the scheduled flight so you can imagine my relief when I actually saw them being driven into the building.
Once again, thank you and JetPets for organizing this. It was all done professionally with the utmost care for my pets.

Kind regards

Nena

NOVEMBER 2007

MIDAS the AUSTRALIAN SILKY

MELBOURNE to SINGAPORE, ASIA

Dear Angus,
This is just a short note to inform you that Midas and I arrived in Singapore safely and clearing Midas was absolutely hassle-free. I am extremely grateful to you for the very efficient and caring manner in which you handled the entire process in Australia and will certainly recommend you if anyone I know needs to transport a pet.
Thanks once more
Regards Susan

NOVEMBER 2007

PARSLEY the CAT

PERTH to CHRISTCHURCH, NEW ZEALAND

Hi Jessica, Jetpets were beyond brilliant arranging the travel for my cat Parsley to travel from Australia to NZ. I must have phoned them more than a dozen times with questions and everyone I spoke to was amazing. They put my mind at rest since she had to board for a few days, each call made me feel I'd definitely made the right descision to choose them.
Poor Jessica got the most of my calls, she was a superstar (thank you again!) and found a further solution for us when I realised I had Parsleys' innoculation dates wrong and I wanted her with me for Xmas. Due to the tight pre-Xmas schedule, Jessica arranged for my girl to fly via Sydney, where the requirements differ to QLD, so saving me many extra hours driving at my destination, since I live 4 hours from the airport.
I can't praise Jetpets highly enough - for their service, knowledge, sincerity and for doing what they do so well ! Thanks again for everything, high on that list would be preserving my sanity at such a stressful time!!
Michelle