Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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FEBRUARY 2009

TETLEY & FOSTERS the DOGS

UNITED STATES to MELBOURNE, AUSTRALIA

G'day Scott,

Catherine here. Just got internet access tonight (9thApril!) and am busily sorting through the deluge of emails from the past 8 weeks!!!

Thank you SO much for all your help with getting the rest of our family to Australia! The people Dominic dealt with on the phone have been fantastic. Very helpful and seemed dedicated to the job at hand. Made our lives very much easier, especially with Dom travelling work-wise throughout our moving process and the rest of it!

I have been to visit our animals a couple of times at the Quarantine Facility and they have been so very excited to see a familiar face! It's a bit surreal to see our “American" pets on Aussie soil! Can't wait to be able to bring them home for real!

Anyway, thanks again and please pass our thanks to your helpful team. Yours surrounded by suitcases and packing boxes, Catherine

JANUARY 2009

PUPPY the BICHON FRISE

PERTH to JOHANNESBURG, SOUTH AFRICA


Dear Erin,
Thank you so much, puppy arrived safely..ABSOLUTELY FANTASTIC, EFFICIENT SERVICE FROM JET PETS¦!!!!
Please pass our thanks and message of gratitude on to Angus too! Puppy is doing well. We will only ever use Jet Pets for transportation of our pets!!! Your number has already been passed onto friends and neighbours who have followed the process from start to finish, utterly amazed and impressed.
Best Regards,
Misty

JANUARY 2009

JEAN LUC AND LOC the COCKER SPANIELS

MELBOURNE to LONDON, UK
Dear Laura and Kate
Just to let you know that the boys arrived safe and sound- it was like they never were on a plane! They jumped out of the JCS van into the snow and had a great time! Both are healthy and are eating drinking OK.
Many thanks to you both for your great service and care - it was greatly appreciated by Dennis and myself.
Best wishes to you both
Cheers Mike

JANUARY 2009

CHARLIE the GOLDEN RETREIVER

MELBOURNE to CHICAGO, USA

Hi Dean,
Just a quick email to let you know that Charlie has arrived safely in Chicago and to thank you sincerely for all your help.
I would like to add my testimonial to your list of great reports;

“if only our human relocator had been as communicative and obliging as Jetpets! Charlie, our golden retriever definitely received the best attention and care and we were amazed that the ‘obsession’ we have with our dog was catered for in such a courteous and a genuinely understanding manner.
From the onset in Melbourne, every question was proactively and caringly answered, we received a phone call upon the arrival of his 1st flight while transferring to give us an update on how he was coping and then again in Chicago. All was well and everyone made a fuss of him, I could tell from their stories that they had got to know him well.
We received a phone call the day before arrival, the hour before and 10 mins before arrival to keep us informed. He arrived calm and unstressed yet excited and un-phased by the whole experience.
Thankyou to Dean in Melbourne, John in Chicago and everyone in between who made this transition so easy. It was worth every cent and you certainly have my award for the best customer service.

You REALLY do understand needs and animal and customer behaviour , and as a trainer in outstanding customer service skills, you certainly win MY award and a fantastic example for me to use. You are consistent in your care from beginning to end. CONGRATULATIONS!
See you in 2 years when we return to Melbourne...with very few questions! J “
All the best Dean, THANKYOU!
Deb and Derek

JANUARY 2009

RUBY AND KHIA the PUG X

TOWNSVILLE to DUBAI, UAE

Hi Dean
Just a short note to let you know that Ruby and Khia arrived safe and well on Thursday night. They have been in great spirits since they arrived and we have had a lovely weekend catching up after such a long time apart.
Thank you for all your help in getting them here, we really appreciate it
Best regards Kate and James