Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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APRIL 2009

GRACE the KING CHARLES CAV

BRISBANE to LONDON, UK

Hi Kylie
Just wanted to thank you for your assistance with getting Grace to London... She arrived on time and was really happy to get out of the box.
The service at the reception centre in London was fabulous... anyway grace and I are acclimating to an english way of life..... thanks so much Kylie you handled everything( including my dad!) really professionally....
Best wishes, Sharon

APRIL 2009

KES, SATU AND PE the BORDER COLLIES A

BRISBANE to LONDON, UK
Hi Kylie,
Just to let you know that Kes, Satu and PeeWee all arrived safely in the UK. We hired a car at Luton airport and got to Heathrow after 9am.
PeeWee was the first out at the quarantine station, and seemed somewhat dazed but then recognised us and then there was a lots and lots of licks and cuddles.
Kes and Satu followed and Satu said hello to nearly everyone else first before he saw us and then went berserked! he is still a bit hyper. Kes seemed jetlagged and his coat was looking dull. We think he did not drink enough water whilst on the plane. That's Kes - (not a a big drinker of water) but today his glossy coat has returned.
The journey back to Glasgow was very good as we are having glorious sunshine here at the moment.
A big thankyou to you and all the staff at Jetpets and the Kennel lady who collected our dogs.
Regards
Patti

APRIL 2009

BOBBY the PORTUGESE WATER

UNITED STATES to MELBOURNE, AUSTRALIA


Hi all,
I've just visited Bobby in quarantine, and he is settling in well!
Thanks so much to Danny and the crew at Jetpets for the wonderful job they have done in getting him here.
Cheers Jane

APRIL 2009

BINKY the DOMESTIC

CANADA to PERTH, AUSTRALIA


Hi, Melanie finally back at home.

Binky is fine and was very happy to see us all. So sorry for all the communications and changes to plans. My brother in law passed away on the 22nd of April and amy father on the 24th. Too much to handle really and i still am in shock.

Can't thank you enough for taking the worry out of Binky journey back to us as so much else was on my mind. You did a wonderful job of taking care of both her and us.

Please send this message to your staff in Vancouver and in NZ and tell them i would recommend your service in a heartbeat to anyone needing to transfer an animal.

Thankyou once again for an excellent service and the professionalism you and your staff have shown.

Special regards, Dianne

APRIL 2009

PYPA the STAFFY

BRISBANE to WELLINGTON, NEW ZEALAND

Dear Kylie

Just a quick email to say thanks i had to have a tear in my eye when i saw my dog because i never thought the moment would happen!!

Thanks to you my dog arrived safely she has sure missed us and will not let us out of her sight!!.... It's been a pleasure to use jetpets and will in the future use jetpets again im sure and will be recommending jetpets to other friends and family

Thanks again you have done a great job Kylie along with the team that made Pypa's journey a safe and happy one.

Stacey and Pypa....!!!!!!