Quality Assurance

Jetpets have an entrenched company culture based around their love of animals, being professional, having strong standards and being price competitive. Our team of pet loving experts includes pet travel consultants, partnered veterinarians and pet handlers, all of whom understand that every single role at Jetpets contributes to the success of your customer service experience and your pet’s welfare.

Setting the Benchmark for World-Class Animal Welfare – CEIV Live Animal Certification

Jetpets is proud to be the first and only pet transport company in New Zealand to achieve IATA’s CEIV Live Animals Certification –  a globally recognised standard for the safe, compliant and welfare-focused transport of animals.

This globally recognised certification reflects our unwavering commitment to exceptional animal welfare, industry-leading practices and the highest standards in pet transportation across New Zealand and the world. The Jetpets New Zealand team is proud to have its expertise, care and dedication recognised globally by IATA (The International Air Transport Association).

As highlighted by Brendan Sullivan, “Jetpets has led the way by implementing standards and best practices to protect the welfare of animals travelling by air. Customers can be confident that their pets’ journeys are safe and comfortable — congratulations to Jetpets.”

This incredible milestone reflects the dedication and hard work of Jetpets teams across New Zealand, all committed to delivering the highest standards of safety, care and animal welfare. From industry-leading systems and processes to robust policies and procedures, every aspect of the Jetpets operation is designed to ensure pets travel safely, comfortably and with the utmost care.

What is CEIV Live Animals Certification?

CEIV (Centre of Excellence for Independent Validators) Live Animals Certification is a globally recognised standard for the safe, compliant, and welfare-focused transport of live animals. For pet owners, choosing a CEIV Live Animals Certified pet transport provider means partnering with a company that has successfully completed rigorous independent auditing across all areas of its operations which includes animal handling procedures, staff training, transport processes, facilities and contingency planning.

This internationally recognised certification gives pet owners confidence that their pets are being cared for under the highest animal welfare and safety standards throughout every stage of their journey.

For Jetpets customers, this achievement represents far more than an industry first. It demonstrates that Jetpets has been independently assessed and verified against leading global standards for pet welfare, animal handling and professional pet transportation services.

What is means for our furbabies and their families

We understand that pets are cherished members of the family. That’s why our CEIV Live Animals Certification reinforces our commitment to providing safe, comfortable and reliable pet transport, while ensuring every journey is managed with expert care, compassion and industry-leading welfare practices.

“This certification sets a clear benchmark for what pet owners should expect when transporting their animals, it reflects the capability of our people, the strength of our systems, and our unwavering commitment to animal welfare. Most importantly, it gives our customers confidence that their pets are in safe, experienced hands, supported by internationally recognised standards at every stage of their pets journey,” said Belinda Gallpen, General Manager, NZ

When you choose Jetpets, you’re choosing more than a pet transport provider, you’re choosing a caring and experienced team that understands how much your pet means to you. We’re committed to treating each and every animal with the highest level of care, compassion and attention we would want for our own pets, giving you confidence and peace of mind every step of their journey.

Quality Accreditation’s

Jetpets commitment to quality sees us having multiple certifications in:

• Accredited Air Cargo Agent (IATA)
• CEIV Live Animal Accreditation (CEIV)
• Regulated Air Cargo Agent (RACA)
• Live Animal Regulations (IATA)
• Dangerous Goods (DG)

Industry Memberships

Jetpets are also current and active members of the following pet transport industry bodies:

  • IATA – International Air Transport Association
  • ATA – Animal Transport Association
  • IPATA – International Pet and Animal Transport Association