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Keep up-to-date with the latest Pet Travel and Jetpets news.

Jetpets Furbaby Fridays

It’s back!

For many years, every Friday in our Jetpets Auckland office has been renowned for “Furbaby Friday”. Each Friday our team bring in their furbabies to work so we can have some fun and excitement each week as we start to think about the weekend ahead.

With the lockdowns and working from home requirements, this has meant our teams and their furbabies have missed the adventures of mingling with other 4 legged furry friends!

This month we were finally allowed to get back to the office as a team and celebrate “Furbaby Friday” and re-acquaint pets with their old buddies and ensure that we had some form of “normality” back to our week at Jetpets.


Sali the Sumatran Tiger

In April, Jetpets were lucky enough to assist in the transport of Sali the Sumatran tiger during her journey from Hamilton Zoo to Auckland Zoo.

Fourteen-year-old Sali has relocated to Auckland Zoo as a part of the zoos global breeding and advocacy programme for this critically endangered big cat.

Photo Credit: Auckland Zoo

In the lead up to her travels, Sali was introduced to her crate in advance so it was a familiar environment on the day of travel (much like we suggest for travelling dogs and domestic cats). On morning of travel, she was loaded onto the truck, and travelled with our Animal Handler Tineshea, and a Hamilton Zoo vet and keeper to ensure safety at all times. Sali had two welfare stops during her journey, before arriving at Auckland Zoo.


Photo Credit: Auckland Zoo

Once Sali arrived at Auckland Zoo, she underwent a brief observation period in the tiger habitats inside quarters, ahead of exploring Auckland Zoo’s new Lowlands tiger habitat, within the South East Asia Jungle Track. Sali is the first tiger to experience this new habitat.

“Sali is quite sensitive in nature, but once comfortable she exudes this really warm presence, and is a real ‘chuffer’ – the vocalisation tigers do when they’re in a friendly and relaxed state,” said carnivore keeper Nick Parashshak.

Jetpets feel very privileged to have been able to assist in this special move, and we look forward to following Sali’s journey as she settles into her new environment at Auckland Zoo. For information on how you can visit Sali at Auckland Zoo, please visit their website:-

Feline sisters take to the sky with Jetpets!

Auckland Zoo has recently welcomed three four-year-old female lions who travelled from an Australian Zoo with Jetpets.

Twin sisters Aziza and Kibibi and half-sister Ilola made the journey to Auckland Zoo in September, as a part of the international zoo breeding and advocacy programme for this increasingly threatened African big cat.

Photo Credit: Auckland Zoo

While COVID-19 has halted international travel plans for many of us, the team at Jetpets worked closely with both zoos to ensure that this important animal transfer was made possible. Transporting exotic animals is a highly complex process, and many months of planning, obtaining permits and following strict Government processes were followed to ensure a safe and successful transfer of the trio.

Upon arrival into Auckland, the lionesses began their quarantine, a standard MPI and biosecurity requirement for all new exotic animal arrivals into New Zealand. They have now completed their quarantine and are enjoying their landscaped habitat at Auckland Zoos Africa Safari Track.

Auckland Zoo’s carnivore team leader, Lauren Booth, said she and her team are delighted to have welcomed the trio.

“Having three very clever young girls in Aziza, Kibibi and Ilola is both daunting and very exciting for us. We know they’ll have a lot to teach us, and we are really looking forward to getting to know each of them and their unique personalities,” said Lauren.

Photo Credit: Auckland Zoo

While Auckland remains in lockdown, Auckland Zoo is currently closed to visitors. In the meantime, you can keep updated on how Aziza, Kibibi and Ilola are settling in via their social channels.

You can also watch the video below for more information on their exciting journey.


Jetpets becomes a Regulated Air Cargo Agent (RACA)

Jetpets is proud to announce that we are the only pet transport company in New Zealand to become a Regulated Air Cargo Agent (RACA).

The Regulated Air Cargo Agent scheme is for businesses that handle or make arrangements to transport air cargo. The scheme is in place to ensure efficient, safe and secure air cargo management. As we handle the most precious of cargo (our furry family members), applying to become a RACA was a must for our team.

airline approved pet carrier

The application process included training, a facility site inspection and an examination, all to ensure that we are setting the highest standards when it comes to examining and clearing our air cargo (pets) in the safest possible manner.

“Becoming a Regulated Air Cargo Agent is a fantastic achievement for Jetpets, and it solidifies our confidence that we are leading the way when it comes to ensuring we follow best practice to ensure animal safety throughout travel,” said Belinda Gallpen, General Manager, Jetpets.

“There is 109 air cargo agents that have been certified on the RACA list in New Zealand, and to be the first pet transport company on the list makes me extremely proud of our team,” Belinda continued.


How do anxious pets cope with travelling on a plane?

There is no doubt that Covid-19 has impacted everyone, our furry friends included. Our pets may have loved having us at home during lockdowns, however as we start to return to our places of work, separation anxiety in pets is on the rise.

So you may be wondering, if your pet can barely cope with you leaving the house, how will they be able to handle a plane trip ? The truth is, it will be a new experience for them, but they will be OK. And we have some tips to help prepare them for their trip.

Tips for Dogs travelling on planes  

  1. Crate train prior to travel so they are familiar with a crate environment. Associate their crate with positive things such as play and treats
  2. Exercise – ensure they have an opportunity to go on big walk before hopping into their crate
  3. Familiar Scent – pop an old piece of your clothing into their crate (please note this may be removed and discarded).
  4. Stay calm and relaxed – our pets feed off our emotions
  5. Place an Adaptil Collar on your dog prior to travel. Adaptil Collars release pheromones to help relieve stress

Tips for Cats travelling on planes  

  1. Crate train your cat, let them explore a crate environment prior to travel
  2. Consider our PP60C crate with inbuilt kitty litter – cats are clean creatures and feel more at ease when they have somewhere to do their business
  3. On the morning of travel, ensure your cat is kept in an enclosed area where it easy for you to retrieve them. Nothing worse than chasing around a stressed cat!
  4. Familiar Scent – pop an old piece of your clothing into their crate (please note this may be removed and discarded).
  5. Stay calm and relaxed – our pets feed off our emotions
  6. Spray Feliway Spray in their crate – this is a pheromone helps to keep cats calm and relieves stress and anxiety

When you speak with our Pet Travel Consultants to book your pets travel, they will ask about the temperament of your pet. Please let us know if your pet is particularly anxious, so our gentle and experienced Pet Handlers know how to best handle your loved one (the more cuddles the better we say!). Call us on 0800 311 742 to discuss your pet relocation requirements.

11 Best Dog-Friendly Cafes in Wellington, New Zealand

There’s nothing better than heading to a dog-friendly cafe on the weekend for a hot date with your favourite woofer. Rather than tieing them up outside while you rush in and out with your order, these Wellington cafes welcome humans to bring their furry friends along for the day.

Discover these pet-friendly cafes in and around Wellington

Beach Babylon

Google  rating to date: 4.3/5

Address: Ground Floor/232 Oriental Parade, Oriental Bay, Wellington 6011

Providing beds and water bowls for four-legged friends, Beach Babylon is a cult beachside favourite amongst pawrents. To top it off, they even have a dedicated “K9 Menu” complete with delicious pup-friendly food and doggy drinks – you won’t need to deal with your doggo’s woeful eyes while you’re selfishly scoffing down your human meal. Facing the gorgeous harbour, humans can tuck into brunch, lunch and dinner, whatever you fancy.

Prefab Eatery

Google  rating to date: 4.6/5

Address: 14 Jessie Street, Te Aro, Wellington 6011

prefab dog friendly cafe wellington

Image: @ardiesavea

The flagship cafe for ACME & Co’s daily house-roasted coffee, Prefab Eatery is a 180 seater inner-city cafe is a great date spot for you and your furry BFF. As long as your pup is well-behaved, they’ll be allowed inside and outside as long as you follow a few reasonable rules. With fresh bread baked daily and a focus on seasonal produce, their menu is full of delightful goodness, from Mediterranean Scrambled Eggs to Seafood and Bacon Chowder.

Cafe Polo

Google  rating to date: 4.6/5

Address: 84 Rotherham Terrace, Miramar, Wellington 6022

cafe polo wellington pet friendly

Image: @cafepolo

With outdoor seating for your paw pal, this unassuming cafe serves up a ripper menu with great food, wine and smiles all around. Sourcing the best local produce including additive-free products, free range meat and eggs and organic fair trade coffee, they have their very own in-house, four-legged taste tester that responds to the name “Ralph”.

The Botanist

Google  rating to date: 4.4/5

Address: 219 Onepu Road, Lyall Bay, Wellington 6022

the botanist pet friendly cafe wellington


Bringing you the very best in organic vegetarian and vegan fare with stunning views of the sea, The Botanist is a dog-friendly cafe on the south coast of Wellington. Located right across from the biggest dog beach in Wellington, you and your pup can choose from sitting in the fenced area out back or out the front. They also provide dog beds so your furbaby can wait for you to accidentally drop some morsels from a comfortable vantage point.

Lola Stays

Google  rating to date: 4.4/5

Address: 106 Oriental Parade, Oriental Bay, Wellington 6011

One of the few dog-friendly cafes that allow well-behaved four-legged guests inside (not just outside), this relaxed seaside hangout is brought to you by a team of doggo enthusiasts. While you chow down on your smashed avo and Havana coffee, your furbaby can enjoy organic, homemade biscuits from the counter – it’s a win-win!

Customs by Coffee Supreme

Google  rating to date: 4.6/5

Address: 39 Ghuznee Street, Te Aro, Wellington 6011

customs coffee wellington nz

Image: @shannonharris0n

Passionate about specialty coffee sourced from all over the word, Customs is at the heart of the Wellington coffee scene. Located on the trendy Ghuznee Street with their dog-friendly seating out front, this cosy cafe also offers a menu of toast with seasonal toppings and delicious donuts on the weekends.

The Bresolin

Google  rating to date: 4.5/5

Address: 278 Willis Street, Te Aro, Wellington 6011

the bresolin wellington dog friendly cafe

Image: @thebresolin

Born from a love of all things delicious and awesome, The Bresolin dishes up flavourful food alongside eclectic drinks, seven days a week. From buttermilk fried chicken share plates to the mouth-watering slow roast pork knuckle, there’s something for every appetite. And according to their Facebook page, they LOVE dogs and welcome all furry friends to join their humans in their dog-friendly courtyard.

Chocolate Fish Cafe

Google  rating to date: 4.5/5

Address: 100 Shelly Bay Road, Maupuia, Wellington 6022

chocolate fish cafe wellington nz

Image: @j_dog_the_stalker

With plenty of outdoor seating and water bowls for furry friends, the Chocolate Fish Cafe offers an extensive menu for humans from breakfast options to flash sammies, salads, burgers, bagels and more! A venue with a laidback Kiwiana vibe, this cafe is open seven days a week for you and your fluffy BFF to enjoy hearty food with good views of Shelly Bay.


Google  rating to date: 4.5/5

Address: 497 Karaka Bay Road, Karaka Bays, Wellington 6022

scorch o rama pet friendly wellington

Image: @amcsviatko

Located right across Wellington’s Scorching Bay Beach, Scorch-O-Rama is beachy cafe that dishes tasty brunch classics alongside vintage-styled shakes for a blast from the past. Littered with nostalgia and nerdery, their menu reflects their casual vibe with names like “Beercan Benny” and “Scorch No Harma LLama Meat’s Wrong G”. With dog-friendly outdoor seating, you can enjoy your meal with Fido right by the sea, no questions asked.

Cafe Thyme

Google  rating to date: 4.4/5

Address: 238 Middleton Road, Glenside, Wellington 6037

cafe thyme wellington pet friendly

Image: @harlequinpug

Famed for having the best eggs benedict in Wellington, Cafe Thyme is a renovated 1950s villa with a giant courtyard for furry friends to accompany their pawrents. Tucked next door to the local garden centre Twigland Gardener’s world with plenty of parking spaces, enjoy the standard breakfast fare amongst a beautiful herb garden and flowers.

The Larder

Google  rating to date: 4.8/5

Address: 133 Darlington Road, Miramar, Wellington 6022

the larder wellington nz

Image: @richiemcpaw

A casual suburban eatery that serves up a menu of innovative dishes sourced locally and directly from their close network of growers and suppliers, The Larder has a philosophy of ‘nose to tail eating’. Perfect for those with an adventurous palate (note: the delicious gremolata crumbed lambs’ brain), bring your furry friend along  to their dog-friendly outdoor area and enjoy an unforgettable dining experience at The Larder.

Keeping Your Dog Cool During Summer

With summer here, there’s no better time to treat your pet and yourself to a little R&R getaway. But as the weather heats up, it’s important to remember to keep our furry companions as cool as possible while out and about. Typically releasing heat by panting, this can be inefficient when it comes to protecting them from getting overheated.

We’ve put together our 8 top tips to help keep your pets cool this summer

Tip 1: Freeze water bottles for crate travel

Frozen water bottles will not only cool the overall temperature in the crate down but will also keep your pet nice and cool while they’re travelling in the car. You can also freeze the water in their drinking tray so it melts slowly as the weather warms up, keeping them hydrated with cold water.

Tip 2: Make delicious frozen treats

Looking for a way to occupy and refresh your furbaby? You can freeze their favourite treats to keep them pre-occupied! Easy frozen treats include frozen watermelon, frozen banana bites and frozen dog-friendly yoghurt. You can even freeze peanut butter in a Kong toy or their favourite kibble in a mixture of water and chicken stock in an ice cream tub and let them work away at it.


Tip 3: Place a cooling mat in their corner

Whether it’s on the couch or by the window, you can purchase a cooling mat that activates once your pet lies down on it. The mats usually contain a cooling gel which helps to keep your dog cool by absorbing its body heat and dissipating into the environment. Just make sure you keep an eye on your furbaby when you first introduce it, especially if they’re a chewer.

You can get a cooling mat at your local Kmart, Bunnings or pet store of choice.


Tip 4: Get a cooling vest or collar for walks

Using similar technology to cooling mats and beds, cooling collars and vests can also help keep your furbaby cool for a few hours. There are also other varieties that don’t use cooling gel technology, but can be activated by soaking in water and wringing the excess off.

Available in an array of sizes, you can purchase a Silver Eagle dog cool coats at Big & Little Dogs or visit your local pet store.

Image: Big & Little Dogs

Tip 5: Playtime in the pool

Is your pup a water baby? An ingenious, budget-friendly option is to purchase a kiddie pool, get out the garden hose and fill it with water. Your dogs can splash around in it and even enjoy a bit of a drink, if they’re thirsty.

Get the all-time classic shell pool at your local Bunnings.

Image: Command Dog Training School

Tip 6: Safe exercise

We know how important it is to keep your furbaby active and mentally stimulated, even if the sun is beating down outside. Consider taking your dog for a walk in the early morning or late at night when the temperature is cooler and the sun isn’t out. If it’s still too hot, turn the air conditioner on and play a few rounds of fetch down the hallway – that’s sure to get them tired out and ready for a nap once the fun’s over.

Tip 7: A case of cold feet

Since they don’t sweat, cats and dogs regulate heat and their body temperature through their feet and paws. Consider dipping their feet in water to help cool them down.

Tip 8: Bring collapsible water bowls when you’re out and about

Sometimes an occasion calls where you have to bring your furbaby along, whether it’s for a road trip or a quick duck out to the shops. Invest in a collapsible water bowl that you can fill on the go, keeping your furry BFF refreshed wherever you may be.

Collapsible water bowls can be found at your local pet store or for an affordable option, head to Kmart.

Image: Intrepid Daily

Taking a Dog from NZ to Australia

Whether it’s for work or a change of scenery, you’ve finally bitten the bullet and have decided to move to the land down under – Australia. At Jetpets we’ve helped many families with transporting pets overseas and can make taking a dog from NZ to Australia an easy and stress-free process for you and your four-legged BFF. With our team’s years of experience in pet travel, you won’t have to lift a finger!

Pet moves from New Zealand

  • Only require 3 weeks of planning and sometimes, even less
  • Pets travelling from New Zealand into Australia are not required to stay in quarantine and instead will be sent straight home to you.

Moving to Australia with a dog – what’s involved?

The best thing is, taking a dog from NZ to Australia is one of the easier and straightforward moves we handle.

Jetpets headquarters are based in Victoria, Australia, close to the Melbourne International Airport and Australia’s government-run quarantine facility in Mickleham. With an extensive local network available 24/7, our teams in both New Zealand and Australia will work hand-in-hand to ensure your furbaby gets reunited with you as soon as possible.

For more information on international pet travel from NZ to Australia or anywhere else in the world, please don’t hesitate to contact us – we’ll be more than happy to help!

Customer Testimonial

Rizzo travelled from Christchurch, NZ to Sydney, Australia

taking dog from nz to australia“Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I’ve also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again” – Candice

Best Dog Parks in Auckland, New Zealand

Have you and your pooch pal just moved to New Zealand or planning a relocation here in the near future? Moving is an exciting and fun time, and we want to make sure your dog gets to experience all the best new sights, sounds and smells that Auckland has to offer. Let your four-legged furry companion meet and play new doggo mates while you soak in the fresh views.

Top 5 Dog parks in Auckland

1. Meola Dog Park, Western Springs

meola dog park auckland


Meola Reef Park is the only fully fenced, year-round off-leash dog in central Auckland. Featuring lush green terrains and bush area, this park is a popular spot for dog owners. Plenty of parking is available and your dog will have a good old time romping around with other furry visitors. For more information on Meola Reef Park, click here.

2. Auckland Botanic Gardens, Manurewa

auckland botanic gardens dog friendly

Image: Your Life with Dogs

One of Auckland’s most beautiful gardens, the Auckland Botanic Gardens is a botany fan’s paradise with duck ponds and boardwalks. There is an off-leash area at the northern area of the Gardens where your dog will be permitted to roam free and frolic to their heart’s desire. For more information on Auckland Botanic Gardens, click here.

3. Craigavon Park, Green Bay

dog friendly craigavon park auckland

Image: Bark Bag

A diverse landscape that’s wonderful for doggos and their human parents alike, Craigavon Park features tons of large grassy areas for romping around and even a small stream for fans of the water. Challenge your pup with the dedicated agility course, which is sure to tire them out at the end of the day. For more information, click here.

4. Bomb Point, Hobsonville

bomb point hobsonville dog friendly auckland

Image: Bark Bag

Boasting a rich military and aviation history, Te Onekiritea Point (Bomb Point) now has a fully fenced off area for pooches to run around freely, off leash. For more information, click here.

5. Onehunga Bay Reserve

onehunga bay reserve dog friendly auckland

Image: Auckland Unleashed

A terrific place to take your pup for a run and a swim, the Onehunga Bay Reserve features a lagoon that’s separated from the sea, keeping the water calm for first-time swimmers. Bordered by large grassy area and accessible via a gentle walkway, this is a fantastic off-leash option for dog owners. For more information, click here.

Dr. Angus’s Tips for Settling Your Cat into Your New Home


tips for settling in your catAt Jetpets, we like to help you make the pet travel process as easy and stress-free as possible for you and your furbaby. However, it’s important to remember that the travel process goes beyond the pick up from the airport or transit lounge, your furbabies will still need some time to get used to their new home and the new sights, smells and sounds that come with it. This is especially true for cats, as they are creatures of comfort and can take longer to acclimatise when compared to their dog counterparts.

We’re very fortunate to have expert in-house vets at Jetpets and we’ve asked Dr. Angus for his advice and top tips when it comes to helping your cat settling into your new home.


Phase 1: ‘Safe Mode’

Cats are usually quite bonded to their home territory so tend not to appreciate the time, expense and effort that you’ve gone to in relocating them with you – not initially anyway… Once they leave their established home most cats will go in to ‘safe mode’ whereby they will ‘lay low’ and ‘sit tight’- as in they will retreat to the back of their travel crate and maintain a low body and head posture to try and remain as ‘invisible’ as possible; this is a natural self-protective response employed by cats. We should, however, mention that there is a small cohort of outliers among the cat population who are a bit more outgoing; these are the ‘confident’ cats who will be at the front of the crate looking for any attention they can get. Having said that; the following advice applies to all cats.

cat safe mode

Image: @exoticblume

On receiving your intrepid feline adventurer (or bag of nerves – whatever the case may be) on arrival either at the airport or if they are delivered to your doorstep the most important thing to remember is, no matter how much you want to give them a reassuring scratch around the ears,
do not under any circumstances open the crate in an uncontained area. A cat that escapes in an unfamiliar area, no matter how friendly/easy going/dog-like they are normally is very likely to bolt and may be lost forever.


Phase 2: Allocate a ‘Safe Room’

So, once you’ve got them to their new home; it’s best to allocate them their own room for starters – preferably one without hiding places behind heavy electrical devices like fridges and washing machines.

In this room you’ll need at least one good-sized litter tray filled with their preferred litter (if they have a preference) and at the opposite end of the room a bowl of clean water (preferably bottled water – some cats may not initially drink tap water that tastes ‘different’ due to chlorination, different pipes etc.) and a selection of their favourite food – we’re talking the expensive stuff here; prawns, salmon, venison – you’ve spent enough to cover a business class airfare on them so you may as well splash out on some business class tucker too. Your cat will of course reciprocate (OK, punish you) and expect you to eat beans on toast for a few weeks.

cat eating

Image: @exoticblume

Also, in their initial ‘safe room’ you’ll need a comfortable hiding place such as an igloo. You may be able to use the travel crate as this hiding place but first check that the Stay Dry mat hasn’t been soiled – turn it over to check for any tell-tale marks on the underside as it will, as given away by the name, be dry on top. If need be tip out the bedding from the crate and replace it with clean bedding.

Highly recommended for the ‘safe room’ is a Feliway plug-in diffuser, this will help indicate to your cat that this is a safe area and help them to settle/calm down more quickly.

It’s best to open the crate in the ‘safe room’ and let your cat come out of their own accord – most will within a few minutes but a few may need a little coaxing. Most cats will then carry out a ‘sweep’ checking for the presence of any other cats – in other words this is the first stage of establishing their new territory. They may vocalise while undertaking this sweep and may want to jump up onto any high surfaces such as cabinets, shelves etc. to get a better view of their surroundings.

Once they’ve established that the area is theirs and theirs alone then they will begin to relax and possibly even come and say hello to you (and check that you haven’t been cheating on them with any other cats during their absence…). Once you’ve reached this point you can leave them to relax further in their new bit territory by giving them some peace and quiet and time to have a bite to eat and use the tiger-latrine.

Phase 3: Time to Explore

cat hiding

Image: @exoticblume

Sooner or later there will be a request to have a look through the door and find out what’s in the next room. If you’re happy to, and provided all exits are closed, you can let them through and they will then repeat the process of checking that they have exclusive rights to this new bit of territory.

You can then progressively introduce them to as much of their new home as they feel comfortable being introduced to. But remember always ensure that all outside exits are closed!!

You do not want to let your cat out into the open until you are completely confident that they are well established in and bonded to their new indoor territory. There is no hard and fast rule as to how long this establishment or bonding takes (some people say two weeks others say up to six) as it very much depends on your cat’s individual temperament. Ultimately you need to be confident that they have established their indoor territory as a safe place where if they are outside and something scares them then then their automatic response is to retreat to the house.

Phase 4: Out and About (this only applies to cats who are not indoor-only)

Most cats will pretty quickly in the first couple of days after arrival in their new home begin to show an interest in the outside world and begin to ‘ask’ to go outside – it’s best to take a conservative approach to this and don’t give in to them too soon until you are comfortable that they will come back to the house rather than launch into an epic journey to try and return to their previous home.

When you do let them out for the first time this is best done under close supervision letting them explore in, preferably, an enclosed area and only at ground level few minutes or until they start looking to jump or climb before returning them inside. You can then repeat these supervised
outings for longer periods of time and always make sure that there is a clear way back into the house through an open door. Cats do not understand or respect roads and traffic so you always need to be aware of busy roads if they are nearby.

cat outdoors

Image: @exoticblume

A good time to let your cat out for the first time is prior to a meal. Initially you can take them back in and feed them and then once they’re more relaxed outside put their food out just inside the door and allow them to come in under their own steam. Once your cat has explored your
immediate garden and has chosen a ‘favourite spot’ where they are comfortable sitting and watching the world go by, and will come in for food when called, then you can at last consider your cat’s relocation a success.

But always remember with all cats that curiosity will often lead them further afield; this typically occurs during hours of darkness so it is recommended to keep cats indoors at night both for their own safety and to mitigate impacts on local bird and wildlife populations.