Jetpets Philosophy – Happy Pets, Happy Customers and Happy People

With over 30 years in transporting and caring for clients’ fur babies, we have seen many changes over this time. From aircraft types, animal breeds, crate comfort improvements and of course the incredible advancement in technology. People can stay connected with their friends and family across the world with various technology platforms but nothing beats being reunited in person with their favourite fur baby!

At Jetpets our company culture is built on Happy Pets, Happy Customers and Happy People and one noticeable feature we have seen over recent years are the bonds between fur babies and their parents becoming stronger than it has ever been.

When we first started transporting pets some time back, it would be fair to say that traditionally, pets were kept outside for most of their day. It would be also very uncommon to have a café where fur babies had their special “parking space” and bowls of water out the front to accommodate customers’ pets!

Over the past 10 years, we have witnessed clients transitioning their pets from outside to inside. It may have slowly started with bringing pets onto the veranda at night time, to then slowly allowing their pets to stay in certain sections of the house when it was cold, to eventually allowing pets to sleep inside (perhaps in the laundry), to now in some cases sleeping with their parents in the bedroom!

It is amazing to think that perhaps 10 years ago when you asked someone where their animal slept overnight and they replied with “in my bedroom”, we may have thought this was quite “unusual”?

We of course may have understood that many pets needed to be inside in certain types of climates for welfare reasons but to think that someone would have their pet in the main bedroom or indeed on their bed some 10 years ago may have raised some eyebrows to certain folks across the country.

As times have changed with housing in many capital cities having smaller dwelling sizes, the traditional backyard has someone been transformed. We are seeing many more units, apartments, and common living areas now as we transition to the modern-day 21st-century world.

Now whilst there are many changes and advancements that have occurred, what we do know at Jetpets is that our clients’ love of their fur babies has always been paramount. We understand that pets are part of the family, and their care is of the utmost importance when looking after their journey, no matter how far that may be.

Although times may have changed, our Jetpets philosophy of ensuring Happy Pets, Happy Customers and Happy People is always at the very heart of what we do when caring for your fur babies.
For more information on transporting pets across New Zealand or Internationally please visit our see our domestic FAQ and international FAQ pages.

Jetpets Moves Birubi The Fur Seal

Jetpets were proud to assist with the animal transport of an 18-month-old long-nosed fur seal pup named Birubi for SEA LIFE Sunshine Coast Aquarium. Working in conjunction with the SEA LIFE team Birubi was transported in a purposely designed transport crate from Sydney to Maroochydore.

In settling into the new environment her trainer Jess Hart said, “Relocating any animal comes with months of planning and preparation and we’re so excited to share that Birubi has arrived safely and is settling in well.

Her confidence is already shining through, and her new trainers will slowly begin socialising her with the other seals within the colony”.

“Birubi is now the smallest resident at the aquarium’s Seal Island, weighing just 12kg. Birubi will act as an important ambassador for her species educating thousands of guests who visit SEA LIFE Sunshine Coast each year about the important role seals play in our marine ecosystems”.

If you are up on the Sunshine Coast on holidays or passing through, drop in and say hello to Birubi and also learn more about the amazing work SEA LIFE do for wildlife conservation.

For more information about the seals at the aquarium visit

Jetpets Furbaby Fridays

It’s back!

For many years, every Friday in our Jetpets Auckland office has been renowned for “Furbaby Friday”. Each Friday our team bring in their furbabies to work so we can have some fun and excitement each week as we start to think about the weekend ahead.

With the lockdowns and working from home requirements, this has meant our teams and their furbabies have missed the adventures of mingling with other 4 legged furry friends!

This month we were finally allowed to get back to the office as a team and celebrate “Furbaby Friday” and re-acquaint pets with their old buddies and ensure that we had some form of “normality” back to our week at Jetpets.


Taking a Dog from NZ to Australia

Whether it’s for work or a change of scenery, you’ve finally bitten the bullet and have decided to move to the land down under – Australia. At Jetpets we’ve helped many families with transporting pets overseas and can make taking a dog from NZ to Australia an easy and stress-free process for you and your four-legged BFF. With our team’s years of experience in pet travel, you won’t have to lift a finger!

Pet moves from New Zealand

  • Only require 3 weeks of planning and sometimes, even less
  • Pets travelling from New Zealand into Australia are not required to stay in quarantine and instead will be sent straight home to you.

Moving to Australia with a dog – what’s involved?

The best thing is, taking a dog from NZ to Australia is one of the easier and straightforward moves we handle.

Jetpets headquarters are based in Victoria, Australia, close to the Melbourne International Airport and Australia’s government-run quarantine facility in Mickleham. With an extensive local network available 24/7, our teams in both New Zealand and Australia will work hand-in-hand to ensure your furbaby gets reunited with you as soon as possible.

For more information on international pet travel from NZ to Australia or anywhere else in the world, please don’t hesitate to contact us – we’ll be more than happy to help!

Customer Testimonial

Rizzo travelled from Christchurch, NZ to Sydney, Australia

taking dog from nz to australia“Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I’ve also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again” – Candice

Clove and Cassia Join Dash at Wellington Zoo

Wellington Zoo supports Save the Tasmanian Devil Program to help save Tasmanian devils from extinction in the wild due to the Devil Facial Tumour Disease (DFTD). DFTD is a contagious and fatal cancer in Tasmanian devils which is characterised by the appearance of tumours in and around their mouth, face, and neck. Since DFTD was first recorded in 1996, there have been local population declines of up to 80%.

The Save the Tasmanian Devil Ambassador Program was designed with the aim of placing suitable Tasmanian devils into world-class zoos as ambassadors for their species. Through this program, Wellington Zoo cares for three Tasmanian devils- Dash, Clove and Cassia.

Clove – Image: Wellington Zoo

Jetpets was fortunate enough to look after Clove and Cassia’s move from Tasmania to their new home at Wellington Zoo and will continue to assist with their future transport needs.

On their way to Wellington – Image: Wellington Zoo

Making new friends

When Clove and Cassia arrived at Wellington Zoo from Tasmania, they had to undergo a brief period of time in Quarantine. Once they were cleared from Quarantine, introductions to Dash who was already at the Zoo began. Thankfully, they hit it off and Dash, Clove, and Cassia now all live in the same habitat together.

Cassia – Image: Wellington Zoo

Clove – Image: Wellington Zoo

While Clove is much more confident and adventurous, Cassia is shyer and more reserved and despite this, they have formed a close bond and will always sleep in the same den next to each other. Dash who has been at the Zoo longer, remains the most independent of the three devils, often challenging Clove for their favourite food which includes wallaby and a variety of different meats.

However, the three of them have been spotted sleeping next to each other in the same den on a few occasions, which is very positive!

We look forward to transporting more Tasmanian Devils in the future

“Jetpets were an absolute pleasure to deal with and made the whole process of transporting Clove and Cassia from Tasmania to Wellington a straightforward and smooth process. They took great care of both the Tasmanian devils and Wellington Zoo staff travelling with the devils to ensure Clove and Cassia arrived safely at their new home at Wellington Zoo.” – Wellington Zoo

Meet Orana Wildlife Park’s Newest Bachelor

Tostada, the very handsome Spider Monkey

He’s 8kg of fur and muscle, dark and handsome (not so tall) and he’s already working his magic on his four new girls.

Image: Orana Wildlife Park

Jetpets was proud to assist with Tostada’s transferral from Hamilton Zoo to Orana Wildlife Park last week, as part of the managed regional breeding program for this endangered species. He’s settled in well to his new surroundings and has been fully introduced to Orana’s four female monkeys today. The females gave a very warm welcome to their new male, which led to a speedy full introduction.

Exotic Species Manager, Rachael Mason, says: “he is a lovely boy. He and the girls are really cute together – we’ve seen lots of grooming each other which is a great sign.”

Image: Orana Wildlife Park

Naturally, Park staff are hopeful of hearing the pitter patter of small monkey feet in the future – the last monkey born at Orana was in 2005.

Habitat loss is one of main reasons spider monkeys are endangered.

Tenzing’s Big Adventure

“Gentle, playful and friendly”. That is how Hamilton Zoo Keeper Delwyn Crombie described young red panda Tenzing – and that is certainly the experience we had when we took care of him during his transfer to Tasmania Zoo.

Jetpets | Zoo Moves | Pet Transport | Global Zoo Moves

Born at Hamilton Zoo, Tenzing is three years old. From six weeks he was supplement fed, due to difficulty competing for his mothers milk with his much bigger twin sister Jamuna. Although he remained with his mum, Tenzing became a very friendly animal through regular contact with his keepers and became an ambassador for the red panda species.

Tenzing’s latest adventure saw him transfer to Tasmania Zoo as part of the breeding program to continue the conservation efforts for the species. On transfer day, Tenzing was well prepared and hopped into his travel crate remaining calm and relaxed. He travelled from Auckland to Melbourne where he enjoyed refreshments from a Jetpets Pet Handler during his stop over before continuing to Tasmania.

Jetpets | Zoo Moves | Pet Transport | Global Zoo Moves

As you can see in the photo, there is no doubt Tenzing’s imagination would have been running wild as he enjoyed watching the world around him on the journey.

He has now settled into his new home. “Tenzing is doing well,” said Keeper Rochelle Penny. “I’d happily say he had a great trip over. He arrived into Launceston very calm and relaxed, after arriving he came straight out and began eating. I’d say he had worked up an appetite.”

Tasmania Zoo is a privately owned, local family-zoo situated 18kms from Launceston. They are dedicated to continuous contribution to wildlife conservation and to the education of the community at large.

Tasmania Zoo exhibits the largest collection of rare, exotic and native species in Tasmania, and with their newest addition Tenzing, is definitely worth a visit if you are in the area. You can find out more by visiting their website here.

Satu the Well Travelled Tiger

Here at Jetpets most of our feline happy travellers are much loved family cats. However recently we were lucky enough to take care of the world’s largest member of the cat species – a Tiger!

Meet Satu, a 13 year old Sumatran Tiger.

Satu the Well Travelled Tiger | Global Zoo Moves | Flying Animals | Jetpets

Jetpets transported Satu from Queensland, to Ballarat Wildlife Park on a Qantas Freighter Aircraft. Satu travelled overnight and arrived at his new home in the early hours of the morning.

Satu is a very confident, strong and bold 13 year old Sumatran Tiger that has moved several times in his life. He was born in Germany, and travelled to Australia to be a part of the Australiasian Breeding Program.

“Satu just takes it in his stride. His journey from Queensland to Ballarat Wildlife Park was organised with Jetpets. We can not thank Jetpets enough for achieving everything we asked for to make Satu’s journey safe. The staff were amazing and supportive to our every need,”said Ballarat Wildlife Park chief tiger keeper Robbie Doyle.

Satu the Well Travelled Tiger | Global Zoo Moves | Flying Animals | Jetpets

Whilst living in Queensland for four years Satu fathered one litter with a female Sumatran Tiger named Maneki.

Satu and Maneki were then recommended to move to Ballarat Wildlife Park to live and be part of Greg Parker’s new dream, the new Conservation Precinct Area. These two beautiful and majestic Sumatran Tigers are now great ambassadors for their wild cousins and now help the staff at the Ballarat Wildlife Park educate thousands of guests about the plight of the Tigers.  They are also great motivators to help raise much needed funds to save their wild cousins, with only 300-500 hundred wild Sumatran Tigers known to still live in their natural habitat.

Since arriving at Ballarat Wildlife Park, Satu has settled in with ease, cruising around all the enclosures marking his territory, chuffing at the female tiger Maneki and getting to know his new keepers.

His appetite for food is great, he has gained 1 kilogram in weight since arriving over one week ago at the wildlife park and his keepers are spending a lot of down time chilling around Satu as well as bonding via training.

Pets in the Workplace

Friday June 24 is ‘Take Your Dog To Work Day’, a day where businesses are encouraged to have employees bring their favourite furry friend into work to celebrate the benefits of companion animals, and to inspire those without pets to adopt.

Here at Jetpets we are big fans of bringing our pets to work, so we’ve rounded up some of the key benefits to encourage your workplace to embrace a pet-friendly work environment!

Did you know, having pets at work can actually reduce overall stress and anxiety? Having our furry friends around at work has been shown to increase happiness, productivity, creativity and work-life balance, so really, it’s a win win for everyone!

Read on below for some more reasons why pets are great to have at work.

pets at work

Reduces Stress:

If you have a pet, you will know that sometimes all it takes is to look into the eyes of your furry friend to feel instantly calmer and more relaxed. We turn to our pets after a bad day for comfort and love, so why not have that support in the workplace as well? A comforting look, or a quick pat or cuddle with our pets in-between our busy schedules helps to clear our minds and soothe us so we can get back to business.

This is vital in the workplace when pressing deadlines, issues and conflicts can leave many people continuously stressed, limiting productivity, damaging the quality of work and increasing the chance of health problems.

Encourages team work:

Animals in the workplace are great for acting as social catalysts, bringing people together who wouldn’t normally interact, creating teamwork and conversation. Studies have shown that co-workers who bring their pets to the office have a greater connection with their colleagues as it helps to increase trust, teamwork and friendship.

Promotes healthy mental breaks and daily exercise:

Taking dogs to work encourages employees to take a break at lunch and to head outside to walk their pooches (so they get away from the dreaded and unhealthy desk lunch!) This helps to refresh the mind and get the body moving, so workers can return more focused and positive than ever!

Exercising throughout the day is great for stress as it gets the endorphins going, clears the mind and adds a little fun into the daily grind. This makes workers more likely to be refocused and excel at the task at hand when they return!

Increases creativity and productivity:

All of the above factors lead the way for greater creativity and productivity in the workplace, a vital part of any successful business. Thanks to the decrease in stress, clear refocused minds and greater sense of community, workers are more likely to be happier, productive and to work hard to get the job done!

If bringing your pet to work seems a little daunting, try what we do at Jetpets and bring your pets to work every Friday for ‘Furbaby Friday’! There’s no better way to end the week!