Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2022

Lola & Bear the Dynamic Duo

Auckland to Halifax, Canada
We worked with the Jetpets team in particular Vicki and Stephanie to move our pup Lola and three cats Bear, Bob and Ray from Auckland to Canada. The team were absolutely awesome throughout the entire process and we can't praise them enough, we relocated at a time when the Covid cases were increasing and flights from New Zealand to Canada were restricted and availability unreliable the team took all the challenges that came with moving at a difficult time in their stride. We were kept informed throughout the entire process and it was so reassuring for us to know that our precious fur babies were in such safe hands throughout their long journey. I would highly recommend the Jetpets team to anyone wishing to relocate their pets whether domestically or overseas.

APRIL 2022

Cruz the Weimaraner

Auckland to Brisbane, Australia
Very happy with the service & care provided from all the team at Jetpets AKL in transporting our dogs. We have recently moved from NZ to AU. Initially dealt with Stephanie who took us through the whole process step by step and made sure we had the correct sized travel crates which is so important Our boys were looked after by the lovely Claire. It was so reassuring for us knowing Claire would be taking care of them. Good communication from the other team members with regular updates on their stay and departure from Auckland. So happy to see them on arrival. Would definitely recommend the team at Jetpets to take care of your extended family

APRIL 2022

Moo Moo the Norwegian Forest Cat

Auckland to Devon, United Kingdom
Hi Stephanie, Just to let you know Poppy and Moo Moo arrived safely and we collected them on Friday. Very happy to see them again after 2 months! Thanks again for all your help and for looking after them. Warmest regards

MARCH 2022

Isabella the Cat

Auckland to Perth, Australia
I cannot recommend the team at Jetpets enough for their fantastic service. I dealt with Vicki and she made the process so easy. She would respond to all my questions and was able to adapt to our flight plans as they kept changing Our cat was transported from NZ to Perth, with constant border changes it was a very difficult process but Vicki and the team had it all under control. Thanks again to Vicki and the Jetpets team for the fantastic, seamless service they are providing.


Mordecai the Australian Kelpie

Kerikeri to Cairns, Australia
Hi Stephanie,  I just wanted to say thank you for handling Mordy’s journey to Cairns. I really appreciate all your work and it was really comforting to know that you guys had it all covered, even when her first flight got cancelled. So thanks very much! We’ll definitely use Jetpets again if we end up moving back to New Zealand at some point.  Mordy was pretty excited to see me when I picked her up from the airport earlier today and she’s settling in well to her new home!  Thanks again!