Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2026

Chuwu the CAT

Auckland to Melbourne, Australia
We had a fantastic experience with the entire team. Our cat has now arrived safely in Melbourne and has settled into his new home beautifully. The whole relocation process was handled professionally, and we always felt that he was in good hands. The team was responsive, caring, and made what could have been a very stressful process much easier for us. We really appreciated the regular communication and the attention given to our pet throughout the journey. Thank you again for all your help and for taking such good care of our cat. We highly recommend your service to anyone looking for a reliable and professional pet transport company.

JUNE 2026

Lilo the DOG

Auckland to Perth, Australia

Lilo arrived safe and sound in Perth! She is full of energy, had dinner, does not stop playing and we are covered in lots of kisses from her. I can not thank you enough for your kindness and patience and all your help through this whole process. You really gave us all the assurance we needed. The Jetpets team gave Lilo so much love and took amazing care of her. Thank you from the bottom of our hearts.

MAY 2026

Oby the DOG

Melbourne to Auckland, New Zealand
I had an amazing experience with Jetpets and can’t recommend them enough. Communication was great throughout, and they handled everything with so much care and professionalism. The biggest reassurance was seeing Oby when I picked her up, she was completely herself - that says everything about how well she was looked after. I’ve already recommended Jetpets to a few friends who are planning international moves, and I wouldn’t hesitate to use them again. Thank you so much to the whole team for getting my little girl to Auckland safely from Melbourne!

APRIL 2026

Archie the CAT

Brisbane to Auckland, New Zealand
We couldn't be happier with our Jetpets experience! Brilliant communication and super helpful. Archie arrived well and super calm. We really appreciated all the updates while he was in transit. Thank you so much to the Jetpets team!

MARCH 2026

Churchill the DOG

Melbourne to Auckland, New Zealand
The Jetpets teams and the Handlers at both ends are extremely professional and well versed in their role.  The amount and detail in the communication, each step of the way, is exemplary and you should be proud.  It is the best follow up and follow through we have ever encountered.