Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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Jetpets Happy Travellers

AUGUST 2025

Ra & Kaia the DOG

Auckland to Perth, Australia

I would like you to pass on to the wonderful team how grateful we were for the support and kindness they offered through the whole journey. The team were just absolutely fabulous and reassuring the whole way!! They went above and beyond for us and the dogs and it helped ease our nerves.

AUGUST 2025

Kura the DOG

Auckland to Honolulu, Hawaii

Thank you so much for everything. Kura was awesome - everything went perfectly!

AUGUST 2025

Benji the DOG

Brisbane to Auckland, New Zealand

Thank you so much - Benji has been settling in well to the new climate. He loves the beach and all the new places to explore!

AUGUST 2025

Twinks & Otane the CAT

Auckland to London, UK

Thank you to everyone at Jetpets. You were incredible, the communication was lovely from the moment they were collected and the door to door delivery was very much the best choice.  Thank you again for the care and understanding with all our love.

JULY 2025

Mitzi the DOG

Auckland to London, UK

Thank you for looking after Mitzi so wonderfully while we were travelling back to the UK. It gave us such peace of mind knowing she was in good hands – and it’s clear she was absolutely spoiled with love and care, from the cuddles to the updates, it made all the difference. It’s not easy leaving a pet behind, but you made it feel so much easier.