If your pet soils themselves prior to arriving at the airport and you are using our Door to Door Services, we may be able to clean the crate prior to arriving at the airport for their travel and still meet their flight check in. Where this is unable to be done, we would re-book the next available flight.
We also do not recommend that you feed your pets within 8 hours of their travel. We do ask that you keep them hydrated with water prior to travel. Depending on the distance of flights, some pets will soil their crates and this is unfortunately unavoidable.
We do recommend purchasing one of our fleece dry mats, which absorbs some of the moisture where soling may occur, for that added level of protection for the flight. Speak to our pet travel consultant for more information.
