Leading the Way with World Class Animal Welfare Standards
Jetpets is proud to be the first and only pet transport company in New Zealand to achieve IATA’s CEIV Live Animals Certification — a globally recognised standard for the safe, compliant, and welfare-focused transport of animals. This internationally recognised achievement highlights Jetpets’ unwavering commitment to animal welfare, industry-leading processes, and the highest standards of pet transportation. The Jetpets New Zealand team is thrilled to have its dedication and expertise acknowledged on a global stage by IATA.
As highlighted by Brendan Sullivan, IATA Global Head of Cargo “Jetpets has led the way by implementing standards and best practices to protect the welfare of animals travelling by air. Customers can be confident that their pets’ journeys are safe and comfortable – Congratulations to Jetpets.”
This incredible milestone is the result of the dedication and hard work of our teams across New Zealand, all committed to delivering the very highest standards of safety and care for every animal travelling with Jetpets. From industry-leading systems and processes to robust policies and procedures, every part of our operation is designed with animal welfare at its heart.
Why is CEIV Live Animal Certification so important?
CEIV (Centre of Excellence for Independent Validators) Live Animals Certification is a globally recognised benchmark for the safe and compliant transport of live animals. For pet owners, choosing a CEIV Live Animal Certified transport provider, means selecting a company that has undergone rigorous auditing and validation across all aspects of its operations – from handling procedures and staff training to facilities and contingency planning. It gives pet owners complete peace of mind knowing their beloved pets are cared for under rigorous, internationally recognised welfare standards.
For pet owners, this distinction is more than an industry first. It’s a clear signal that when you choose Jetpets, you’re choosing a provider that has been independently assessed and verified against the highest international standards for animal welfare, handling and care.
We understand that when you’re moving your pet, you’re placing your trust in someone to care for a much-loved member of your family. CEIV Live Animals Certification ensures that every stage of your pet’s journey.
Jetpets unwavering level of care is built into everything we do. Our highly trained teams operate within robust, internationally aligned frameworks, supported by ongoing training, strong governance, and a commitment to continuous improvement. We don’t just meet standards, we invest in raising them, because we know that’s what our customers expect and what their pets deserve.
“This certification sets a clear benchmark for what pet owners should expect when transporting their animals, it reflects the capability of our people, the strength of our systems, and our unwavering commitment to animal welfare. Most importantly, it gives our customers confidence that their pets are in safe, experienced hands, supported by internationally recognised standards at every stage of their pets journey,” said Belinda Gallpen, General Manager, NZ
CEIV Live Animals Certification goes beyond basic compliance — it represents a genuine, ongoing commitment to excellence in animal welfare. Every touchpoint of your pet’s journey is carefully managed, from reducing stress during handling to ensuring coordinated care with airline partners, so that your pet travels as safely and comfortably as possible. When you choose Jetpets, you’re not just choosing a transport provider, you’re choosing a team that is accountable, experienced, and trusted to care for what matters to you the most.
