Resource Hub Taxonomy: AT THE AIRPORT

When travelling within New Zealand, most pets can be collected within an hour upon arrival. This may vary from time to time depending on the weather, ground crew operations, airport taxi timings and the location of the designated collection point from the arrival aircraft terminal.

For international arrivals, the process can take several hours due to customs and quarantine procedures, and the timeframe may vary depending on your destination. Given the complexity of international pet travel, we highly recommend speaking with our pet travel consultants, who can guide you through the process and explain the clearance requirements specific to your destination.

Airlines provide a designated area specifically for pets to ensure they are safely housed before their flight. These spaces are kept separate from the cargo area and are generally in covered and sheltered areas. Airline staff regularly monitor the pets’ well-being and will refill water bowls as needed to keep them comfortable and hydrated prior to their flight.

To minimise exposure to weather conditions, pets are carefully loaded onto the aircraft shortly before departure. Upon arrival, they are among the first items to be unloaded and are either reunited with their owners or collected by Jetpets Pet Handlers for safe delivery to their new home.