Our team of pet loving experts are always caring for your furbaby and will keep you informed on the key milestones for their journey prior to departure. This will include a variety of updates by phone, SMS or email from the moment the booking is confirmed with us.
These may include:
- An update on how your pet was during their comfort stop at our Transit Lounge
- An update once your pet has completed all relevant veterinary appointments
- A Pet Report Card will be sent by email for all international pets travelling from our Auckland Transit Lounge once they have been checked in to their flight
Please note that Pet travel updates are applicable when your pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. Speak to your dedicated travel consultant for more information.
The cost of relocating dogs and cats internationally can vary significantly depending on several factors, including your pet’s size and weight, as well as the origin and destination of travel. When requesting quotations, it is strongly advised to confirm the specific services included to ensure an accurate comparison.
Key considerations when budgeting for international pet relocation include the appropriate crate size, vaccination requirements, export health certifications, and any necessary government permits. A common oversight among clients is the exclusion of destination and customs clearance charges, which can lead to unexpected delays and added stress upon arrival, as these fees must be settled before your pet is released to you at the destination airport.
With over 30 years of international pet transport, our experienced Pet Travel Consultants are available to guide you through every stage of the process, providing transparent information with no hidden charges to ensure a smooth and stress-free relocation experience.
Jetpets adhere to a strict heat policy to ensure your pet does not travel under extreme temperature conditions. During the summer months, we prioritise scheduling flights during the early morning or late evening to avoid peak heat periods.
Regardless of weather conditions, it is essential that your pet remains well hydrated. Upon booking your international travel, our Pet Travel Consultants will provide you with comprehensive information regarding our Pet Welfare procedures to support your pet’s comfort and safety for their journey.
Our Pet Travel Consultants are available to discuss the various options to ensure your pet receives any necessary medications during travel. It is essential that you inform us of any special requirements well in advance, allowing us to develop a suitable travel plan and have it reviewed by our veterinary team prior to departure.
Given that each pet’s health condition is unique, there are no universally established age restrictions for international pet travel. As part of our comprehensive needs analysis, our Pet Travel Consultants will evaluate your pet’s age and current health status. This information will be reviewed by our team of qualified veterinarians to determine eligibility for travel. In certain cases, additional medical examinations may be required to support this evaluation.
When looking to transport your pet overseas it is important to get the right advice from your pet travel consultant. Each country will have different regulations with regard to entry requirements as do airlines, having regulations of their own that must be followed.
With most international moves, there will also be vaccination requirements for entry approvals, and it is important that you speak with our Pet Travel Consultant on your specific puppy or kitten’s age and location you are traveling to.
