Where practical, we recommend collecting your pet’s travel crate from our Transit Lounge several weeks prior to departure. Introducing the crate early and placing it in a familiar environment—such as an area your pet frequents—can assist with the acclimatisation process. To encourage a positive association, you may place a favourite toy, blanket, or treat bowl inside the crate. Initially, we suggest removing the crate door to allow your pet to explore it freely and at their own pace.
It is important not to force your pet into the crate, as they need to recognise it as a safe and comfortable space. Pets are naturally curious and will often investigate the crate on their own. When they do so, positive reinforcement—such as praise or a small treat—can help create a rewarding experience and reinforce a sense of security.
Once your furbaby appears comfortable in and around the crate, consider feeding their meals inside it and even allowing them to sleep in it overnight. This gradual familiarisation helps ensure your pet feels secure and at ease in the crate, promoting a smoother and less stressful travel experience.
