Our team of pet loving experts are always caring for your furbaby and will keep you informed on the key milestones for their journey prior to departure. This will include a variety of updates by phone, SMS or email from the moment the booking is confirmed with us.
These may include:
- An update on how your pet was during their comfort stop at our Transit Lounge
- An update once your pet has completed all relevant veterinary appointments
- A Pet Report Card will be sent by email for all international pets travelling from our Auckland Transit Lounge once they have been checked in to their flight
Please note that Pet travel updates are applicable when your pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. Speak to your dedicated travel consultant for more information.
