Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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Jetpets Happy Travellers
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DECEMBER 2023
Charlie & Jeffrey the domestic shorthair
Masterton to Oamaru , New Zealand
A huge thank you to you and your fabulous team – both on North and South Island – for taking such great care of Charlie and Jeffery.
MARCH 2020
Possum & Delilah the Domestic Short Hair
Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!
MARCH 2020
Niko the Maine Coon
Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!
SEPTEMBER 2019
Han Solo the Domestic Medium Hair
Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand.
Justin was more than happy to answer my thousands of questions which made for stressless travel.
I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture.
The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him.
Han Solo is now living his best life in New Zealand with us.
AUGUST 2019
Gino the CAT
to New Zealand
Thank you to everyone at Jetpets for your assistance in getting Gino safely from Australia to NZ. All the little pictures and updates were most appreciated and erased any concerns I had while he was travelling. Although there was one minor hiccup with a changed flight this was communicated clearly and in a timely manner. As I have no children Gino is very precious to me so I want to let you know I am very grateful for your assistance to helping me to reunite with him.