Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2023

Scooter the English Staffordshire Terrier

Nelson to Auckland, New Zealand
Really happy with service on an urgent booking.  Got back to me quickly and service each end made for a stress-free flight for my much loved dog. Really top people, meeting and greeting each end who care about pets. Would use them again without hesitation.

OCTOBER 2021

Ted the Maltese Terrier

Nelson to Auckland, New Zealand
Dear Stephanie. I have been dealing with one of your staff members, Claire, since last Friday.  Claire had been attempting to book 2 cats and 1 dog for me, from Nelson to Auckland. Each day these bookings have been made but the pets kept getting bumped off the flights from Wellington to Auckland. Throughout this saga, Claire has been absolutely wonderful to deal with. She has kept her cool and ALWAYS been super nice, professional and apologetic (understanding our frustration because the owners are relocating to Auckland on Friday). I have previously owned two business in Auckland (one being an IT Company for Corporate customers) and understand just how important Employees are to the professional image of a company. This is huge. So, I am ever so grateful to Claire not only because she succeeded, but because of her amazing attitude. A great Employee and member of your team!

JANUARY 2020

Coco the Pug

Hobart to Christchurch, New Zealand
Hi Kate…..Coco made it back safely, and is pooped today, enjoying being back in her ‘other’ home environment! Thanks for your service, see you next time!

JANUARY 2020

Poppy the Fox Terrier

Sydney to Auckland, New Zealand
Arrived in NZ from the South Coast of OZ ...very happy to breath the fresh air and have had my Poppy dog so well looked after and monitored during the 30 hr transit period from my house to boarding facility at airport terminal ..flight and then customs ..it went so smoothly and you took away all the angst that such a journey could have had....and for that part I am so grateful to the team at Jetpets.

DECEMBER 2019

Wattle & Scooter the Miniature Dachshund

Perth to Auckland, New Zealand
Hi Simone, Thank you SO much for all your whole team did to safely and efficiently relocate Wattle and Scooter. I can’t rate high enough, the process, the communication, the customer service skills and friendliness of every member of staff that l interacted with over the last 2 months, from my initial phone call with the ladies in Australia (Kaye and Stephanie) to the guy in Auckland who handed them over (Kevin). Just an outstandingly commendable service, you guys rock! Thank you SO SO much. Here are some photos of my husband with Scooter and Wattle in the Jetpets office in Auckland. Merry Christmas too. Cheers, Andrea x