Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2014

Gucci, Nancy and Stranger the CAT

Sydney to London, United Kingdom
Hi Danielle,   Cats arrived safely in London! Here is a pic of them on their arrival with my friend who is looking after them for me until I get there.   I logged onto Skype at 5am to see them arriving at my friends house at about 8pm London time. They seemed to be back to their usual self with Stranger eating, Nancy exploring and Gucci hitting the others to say 'go away'. Quite reassuring considering they endured a considerable delay departing from Sydney.   Thanks again for your help. Everything went very smooth and you were able to answer all my questions!   Thanks, Glen

AUGUST 2014

Sage, Snow & Storm the CAT

Perth to Singapore, Singapore
Hi Danielle,   Excuse me for taking a bit of time to reply to your email. I wanted to accompany this email with pictures of my catbabies.   Do take a look. Thank you very much for your assistance in our relocation. You've been a great help!!! 🙂 I've added quite a number of pics. Hope you enjoy them. Cheers!!   Greetings from Singapore! Do come visit and buzz us! We can show you around town!!   Cheers! Samuie, Sage, Snow & Storm. 🙂

AUGUST 2014

Dante the CAT

Melbourne to Auckland, New Zealand
Hi Nikkie   Thanks for making contact. We found Jetpets great to travel with and are very thankful getting my boy here was so easy. He has settled in well with my mums cat and dog and now part of ten family tho it took a while. He totally loves the outdoors..as was mostly as inside cat in Australia. Thanks for the follow up.   Steph

JULY 2014

Meakan & Davanee the Tonkinese

Melbourne to Los Angeles, United States
Hi Nikkie, Sorry I haven't written sooner it's been crazy! Cats are loving LA and their new home. It's been a really easy adjustment. Thanks for everything and we will definitely use you again if we do decide to go home.

JUNE 2014

Samson the CAT

Sydney to Ho Chi Minh City, Vietnam
Hello Nicole,   Sorry for answering you this late.   I would like to thank you and Jetpets for your excellent service. I won't be hesitant to recommend Jetpets to any of my friends in the future. I am so happy to have Samson travel with your company and really appreciate your dedication and patience. Jetpets Sydney took very good care of Samson, they also put a piece of woolen blanket in her cage, which was really heartwarming.   Samson is trying to settle in her new home. She barely ate or drink on the first few days but has already started to eat now. Samson is a little bit picky on food since she doesn't eat cat food from Vietnam so we asked our friends to send us some cat food from Sydney. I also adopt a kitten to keep Samson company. The kitten loves playing with Samson because Samson resembles the kitten's mother, I guess haha. Ann.