Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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FEBRUARY 2011

HUGO the DMH

SYDNEY to ST KITTS, ST KITTS AND NEV

Hi Melana,

Just wanted to let you know that Hugo arrived healthy and happy yesterday afternoon! He remembers me (yeh!!) And is already settling into the new house very quickly. Just wanted to relay how thrilled I am to have him here so very far from australia and how happy I am with Jetpets and BA for their fantastic service and care. I will recommend Jetpets and BA to everyone!!

Many many thanks,
Susie and Hugo

JANUARY 2011

LEO the DSH

ADELAIDE to AUCKLAND, NEW ZEALAND

Dear Aleisha,

Thank you for your assistance and taking care of the travel arrangements for Leo.  Thanks also to Jetpets for looking after her during the few days in transition.  She's doing well and settling into her new home in Auckland.

Kind regards,

Amanda

JANUARY 2011

SQUEEK & MIN the DOMESTIC

BRISBANE to OSLO, NORWAY

Hi Kaye,

Not sure if I ever got back to you after your return from holidays to say thank you for the great job you did in helping me send the 2 cats to Norway. It was a big task but a successful one! You were wonderful and very, very patient! Top marks to Jetpets!

Thanks so much

Jane

JANUARY 2011

the DOMESTIC

SYDNEY to LISMORE, AUSTRALIA

Dear Jetpets,

It is now a month ago from the day our boys travelled from Sydney to Lismore. We've all settled in our new abode now and we wanted to express our appreciation.

Because our cats have never flown before, it was a day we were fretting most, not knowing how it is all going to go. While we were driving up north, we received a phone call from Jetpets advising that the actual flight on which they were booked is delayed and that they would be put on a later flight, but that the door-to-door service would not be possible due to the flight arriving late. We were kindly immediately refunded for the service that could not be done, but more importantly, Jetpets gave us two transport-cages, so that a family member can pick the cats up. Theirs were with us in the car and for a moment, though we had someone to pick them up, we didn't know how it's going to be done and panicked a bit.

Flights will always be cancelled or postponed and that is a fact, however, we are certain that it is because of the way Jetpets handled the entire matter, our cats arrived to Lismore in excellent shape and we are forever grateful. 

Amanda & Kyle

DECEMBER 2010

EMIL AND LILA the DOMESTIC

SYDNEY to SINGAPORE, SINGAPORE

Dear Melana,

I am not sure if you remember me, but you have assisted me with the transportation of my 2 cats from Sydney to Singapore in October last year. I was very busy not only with my move, but also with my month of holidays back in my home country (freezing Poland:-))
That's why I never came back to you to say: THANK YOU SO VERY MUCH for your amazing attitude, effectiveness and CARE you showed us. We were expecting a very stressful experience and you made it so easy for us.

All went very well and I can't say how much the whole experience with no issues meant to us!

Thank you again and would like to say I will always recommend you as the best provider of such services!

All the best and warm regards from Singapore (also from Emil and Lila :-)),
Karolina