Customer Feedback

SEPTEMBER 2019

Reika the American Bulldog

A picture to prove that Jet Pets successfully transported a princess back home safe and sound. We couldn’t be more grateful. Thank you all so so much. Outstanding service.

JULY 2019

Sloany the Domestic Short Hair

We sent our beloved cat Sloany to New York with Jetpets - from the word go they were professional, courteous and available to answer any questions we had. We had chosen them partly due to the price (around half of what other relocation services had quoted) and also the great reviews from other customers. We had some uncertainty with our dates and accomodation and they worked around us and made sure we had plenty of time to organise things. I had a lot of questions (eg. vet checks, process, vaccinations) and our consultant Lochlan was always available via email to respond to these questions promptly. In the lead up to his trip we received emails from their sister company in LA letting us know who would be receiving Sloany and reassuring us that he'd have a chance to get out of the cage, get some pats and eat some fresh food and water, before continuing his journey. We got the flight confirmation details from Lochlan with departure and arrival time and the option to track the flights. Once he started his journey it was seamless - he was picked up from our place (we were already in NYC but they coordinated with our relatives staying there) and taken to boarding. The boarding staff sent us photo updates and info about how he was doing before the flight, and when he got into LA we received another update from the staff there, as well as photos (very reassuring as he looked completely unfazed to have just travelled a long way!). He landed in NYC and I picked him up from the cargo area, a bit tired but in good shape considering his 4 day journey. Two days later and he has settled into NYC life very well - absolutely no issues at all, very calm and happy and not stressed at all from his trip - staring out the window at the unfamiliar birds and gobbling up a new brand of cat food. I am sure this is due to the care that the Jetpets staff took with making sure he was well cared for and that he had adequate stops and care. It is much appreciated as we all know how much animals hate travelling - and the horror stories we have heard from others who have sent their pets on long haul flights - and I think that having stops along the way, as well as human interaction and fresh food helped him to settle. In conclusion - 10/10 would recommend Jetpets to anyone wanting to relocate their pet and make sure the process is as stress free as possible. If we move back to Australia in a few years we will certainly be using them again. Thanks to Lochlan and Sandi for all your help - you are the perfect people for this kind of work and your professionalism is appreciated. Thanks, Bri and Nick

JUNE 2019

Maximus the CAT

Hi Justin Maximus and I want to thank you and the Jet Pets team for helping him arrive safely in Toronto. Maximus was calm when he arrived and happy to see me and my friend Sandy. I’m very grateful and will recommend your company to any friends who need to transport their pets. Thanks again Veronica

MAY 2019

Peanut the DOG

Hi Aleesha,  Peanut arrived happy and healthy and keen to start his new adventure in Canada. Though it was nerve racking and scary to send him on such a big trip everything went smoothly and i am very happy with the service provided.  Thanks so much for everything, ive attached a photo. Presley 

APRIL 2019

Bob the DOG

Thank you so much for the regular updates on Bob while he was travelling.  He's settling into his new home now in Canada and catching up on some sleep and treats!  We appreciate so much your service and caring in what was very stressful for us...it made it much easier to know that you would be tracking him, and updating us often along the way.  Thank you again.  We will certainly be recommending Jetpets to others in the future.   Yours in Yoga, Heather.