Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2015

Alfie the DOG

Sydney to Singapore, Singapore
Alfie has settled in very well and loving all the attention he is getting. Thanks for your help.  JetPets did a great job. Regards Kerry

SEPTEMBER 2015

Zoey the DOG

Sydney to Tokyo, Japan

Hi Kelly and Melanie,

After 2 hours of bureaucracy at the airport this morning, Zoey is safely at home in Tokyo. Thank you for all your efforts!

She is happy and healthy (hasn't missed a beat) and super affectionate. We are all thrilled and love her to death. 
Regards
Andrew

APRIL 2015

Bodhi the Golden Retriever

Sydney to Hong Kong, China

Hi Melanie

How's the going? Thousands of apologies for our disappearance since Bodhi's arrival on 18 March. We are equally anxious to convey our heartfelt appreciations for all your meticulous and extraordinary efforts in ensuring Bodhi's smooth transition across the globe. Without your great coordination and assurances, Bodhi would not have arrived in better shape and time all the way from Sydney to HongKong, especially on this island estate where there is delivery time restrictions. The logistics that you and your team at Jetpets have enabled Bodhi's safe and happy arrival. She was delivered to me expeditiously on the very morning she arrived. Needless to say, both my hubby and myself were overjoyed to receive Bodhi when she emerged wagging her beautiful tail.

Thank you once again for everything. Special thanks to Geoff Street for so thoughtfully taking Bodhi for an extended walk before boarding her on her long-hauled flight. These are the main criteria we were counting on when we decided to engage Jetpets, Great Service and Care Factor. Keep it up!

Kind Regards,

Khim & Jason

DECEMBER 2014

Jess and Eddie the Bichon Frise X Mini Foxy and Border Collie

Brisbane to Tokyo, Japan
Hi Nikkie, We hope this email finds you well and having a great week. We just wanted to say a huge thank you to yourself and all the guys at Jetpets involved with Eddie and Jess's trip to Japan. Gemma and Margaret in Brisbane along with Brett and the guys in Sydney were awesome, the care and support is second to none and we are so glad we found you to help us and our fur kids make the biggest trip of their lives. Eddie and Jess arrived in perfect condition and are settling into their new home already, they are loving Japanese food! Thanks again Nikkie, please pass on our thanks to everyone, you guys are amazing!   Kind regards, Jamie and Kasumi

NOVEMBER 2014

Ding Ding the DOG

Melbourne to Hong Kong, China
Hi Danielle and everyone at Jetpets, Thank you very much for your help for Ding Ding's relocation from Melbourne to Hong Kong. Ding Ding is doing very good here! He is so happy meeting my family and friends and exploring his new home.