Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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SEPTEMBER 2017

Nutmeg and Charlie the CAT

Australia to Auckland, New Zealand

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them.

They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night.

I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks.

xx ruth

AUGUST 2017

Douglas and Ollie the DOG

Australia to Christchurch, New Zealand

Hi Tanya,

Yes all went well when I picked them up yesterday.

I'm back home now and Dougy is flat out on the floor and Ollie boy is wandering around the house looking at al the new stuff.

Please thank all your staff and yourself for the job done and the good condition they arrived in, much appreciated.

Thanks heaps

Kim.

JULY 2017

Bailey and Bonnie the DOG

Australia to Auckland, New Zealand
Hi Justin We just wanted to let you know that our girls arrived safe and sound last night. We were very impressed with the level of service that we received through every step of the process. The dogs arrived happy and healthy and it is obvious that your staff are really caring with the animals. We are in the process of selling our house and relocating to NZ. Wish that whoever looks after your customer service training could have a word with our bank. They could do with some help to lift their service  to your standard. We would certainly recommend JetPets and would definitely use your services again. Thank you for all your help. Kind regards Lloyd & Diane

JULY 2016

Khan and Cleo the DOG

Sydney to Auckland, New Zealand
Hi Jasmyn, Thank you very much. Your team did an excellent job looking after our pets and also us! They arrived in excellent condition. Thanks again for your help. Kind regards, Matthew

JULY 2015

Lola the Pug

Sunshine Coast to Napier, New Zealand
Just want to say that we have Lola safe and sound with us. She seems to be in good spirits. I can't thank you enough for all your help and reassurance through this process. Thank you, Best wishes Ari, Lola and family