Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2017

Douglas and Ollie the DOG

Australia to Christchurch, New Zealand

Hi Tanya,

Yes all went well when I picked them up yesterday.

I'm back home now and Dougy is flat out on the floor and Ollie boy is wandering around the house looking at al the new stuff.

Please thank all your staff and yourself for the job done and the good condition they arrived in, much appreciated.

Thanks heaps

Kim.

JULY 2017

Bailey and Bonnie the DOG

Australia to Auckland, New Zealand
Hi Justin We just wanted to let you know that our girls arrived safe and sound last night. We were very impressed with the level of service that we received through every step of the process. The dogs arrived happy and healthy and it is obvious that your staff are really caring with the animals. We are in the process of selling our house and relocating to NZ. Wish that whoever looks after your customer service training could have a word with our bank. They could do with some help to lift their service  to your standard. We would certainly recommend JetPets and would definitely use your services again. Thank you for all your help. Kind regards Lloyd & Diane

JULY 2016

Khan and Cleo the DOG

Sydney to Auckland, New Zealand
Hi Jasmyn, Thank you very much. Your team did an excellent job looking after our pets and also us! They arrived in excellent condition. Thanks again for your help. Kind regards, Matthew

JULY 2015

Lola the Pug

Sunshine Coast to Napier, New Zealand
Just want to say that we have Lola safe and sound with us. She seems to be in good spirits. I can't thank you enough for all your help and reassurance through this process. Thank you, Best wishes Ari, Lola and family

APRIL 2015

Louey and Thomas the Dogs

Australia to Auckland, New Zealand

Hey Danielle

The facility at Auckland (the name escapes me sorry) was great, as were the people there, and we were obviously happy when the lads arrived looking as if they had hardly missed a beat. It also meant a lot that we could immediately just let them out and have a bit of a romp and a play off-lead out the back before we popped them back in the car for the trip home.

And the people I dealt with on the Australian-side were fab also. Always happy to have a chat and answer any questions I had.

Please find attached a pic I snapped of them today in their current (for now) home in Mangawhai. You're welcome to use this wherever you like.

Again, thanks for everything.

Ryan