Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2019

Smudge the Domestic Short Hair

London to Melbourne, Australia
Hi Emma,   A few weeks gone by now and just wanted to let you know the Smudge has settled in brilliantly over here.   Thanks to all of your for your support over the last 6 months, it has been amazing to know there’s someone out there looking after our little cat while we couldn’t.   Here’s a photo of him enjoying Australian life (though sleeping in our soon to be born baby’s playmate, naughty cat!!)   Thanks,   Ben and Becca

SEPTEMBER 2019

Charlie the CAT

to Australia
Thank you very much Jetpets for bringing our boy, Charlie safely through the long process from Turkey to Australia. Emma Boyle guided us at every step to insure every box was ticked and every form filled out. It was a long process but Jetpets made it easy. Thank you again. Aral & Ian

SEPTEMBER 2019

Han Solo the Domestic Medium Hair

Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand. Justin was more than happy to answer my thousands of questions which made for stressless travel. I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture. The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him. Han Solo is now living his best life in New Zealand with us.

SEPTEMBER 2019

Whitey the Domestic Short Hair

Adelaide to Damman, Saudi Arabia
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies. We used the amazing Jetpets service to help get my fur baby Whitey to Bahrain. We had tried contact with a lot of other animal transport services and we received crazy high quotes. Biljana and Aleesha assisted us with all queries until we settled and put deposit. They’re are phenomenal, every query I had, was answered immediately. I’m one of those paranoid fur mother who was losing sleep prior to Whitey being relocated from Adelaide to Bahrain (almost 17hrs flight). But they made the entire process much more endurable for all of us, I was always kept in the loop. My little fur baby was well looked after and honestly took the process a million times better than I thought. Whitey is sending her fur-isses to Biljana, Aleesha, and her pet handler. She is settling in beautifully. We are very grateful to the entire JetPets team for being with us through this. Your contact and support was extremely professional and prompt. We will be using jetpets again as it was so easy and not stressful at all Thankyou team Jetpets!

SEPTEMBER 2019

Parker and Nova the Domestic Short Hair

Sydney to San Francisco, United States
Hi Kaye They're settling in to their new home and I've attached a couple of photos for you of them looking very relaxed in bed and one of Parker surveying her new kingdom.   Thank you to the whole Jetpets team for all of the help and support over the last few months. You took the stress out of the experience for us and I really appreciate everything the team did. All of our questions and concerns were addressed so quickly and I don't think we could have gotten through it without Jetpets!   Thank you again for getting our beautiful little ones over here safely with us.   Kind regards   Tenielle