Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2021

Taro the New Zealand Huntaway

Auckland to Narita, Japan
Helpful and caring staff, was dealing with Sommer, caring person, lots of updates, prepared all paperwork for import my dog to Japan. Got clearance within 3 hours, thanks again Jetpets.

DECEMBER 2019

Hercules the British Bulldog

Brisbane to Singapore, Singapore
Hi Kate;   Thank you and everyone at Jetpets for your professionalism and handling of Hercules’s travel to Singapore.    He arrived safely and was still very active despite his long journey.    You guys have brought transportation of pets to another level and made the entire process so “ hassle free”    Once again, Thank you all and would highly recommend your services to anyone that are planning on transporting their pets.    Regards   Kenneth

DECEMBER 2019

Karbon the DOG

Auckland to Rarotonga, Cook Islands
Kia Orana Anuschka Thanks for all your efforts getting Karbon in Raro. The boy was tired when he arrived but in good spirits. Still sniffing around in the garden and in the house but finding his way. Taking him down the road for a swim shortly. Will send you a picture on the beach of your happy customer. Cheers Wil

DECEMBER 2019

Charlie the Cavoodle

Sydney to Singapore, Singapore
Kate, I cannot thank you enough for your amazing kindness, compassion and exceptional customer service for both me and Charlie over these few months. There is no way he or I would’ve got here without you. You are an absolute superstar. Cheers, Pipster

DECEMBER 2019

Rocco the Lagotto Romagnolo

Sydney to Singapore, Singapore
Hi Melanie Here's a shot of Rocco in his new surrounds - he is settling in although the resident monkeys cats and lizards keep him on his toes! Once again huge thanks for your support through this crazy time! Cheers G