Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

Search - Jetpets Happy Travellers

DECEMBER 2023

Charlie & Jeffrey the domestic shorthair

Masterton to Oamaru , New Zealand
A huge thank you to you and your fabulous team – both on North and South Island – for taking such great care of Charlie and Jeffery.

MAY 2023

Scooter the English Staffordshire Terrier

Nelson to Auckland, New Zealand
Really happy with service on an urgent booking.  Got back to me quickly and service each end made for a stress-free flight for my much loved dog. Really top people, meeting and greeting each end who care about pets. Would use them again without hesitation.

OCTOBER 2021

Ted the Maltese Terrier

Nelson to Auckland, New Zealand
Dear Stephanie. I have been dealing with one of your staff members, Claire, since last Friday.  Claire had been attempting to book 2 cats and 1 dog for me, from Nelson to Auckland. Each day these bookings have been made but the pets kept getting bumped off the flights from Wellington to Auckland. Throughout this saga, Claire has been absolutely wonderful to deal with. She has kept her cool and ALWAYS been super nice, professional and apologetic (understanding our frustration because the owners are relocating to Auckland on Friday). I have previously owned two business in Auckland (one being an IT Company for Corporate customers) and understand just how important Employees are to the professional image of a company. This is huge. So, I am ever so grateful to Claire not only because she succeeded, but because of her amazing attitude. A great Employee and member of your team!

MARCH 2020

Possum & Delilah the Domestic Short Hair

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Niko the Maine Coon

Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!