Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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FEBRUARY 2022

Mordecai the Australian Kelpie

Kerikeri to Cairns, Australia
Hi Stephanie,  I just wanted to say thank you for handling Mordy’s journey to Cairns. I really appreciate all your work and it was really comforting to know that you guys had it all covered, even when her first flight got cancelled. So thanks very much! We’ll definitely use Jetpets again if we end up moving back to New Zealand at some point.  Mordy was pretty excited to see me when I picked her up from the airport earlier today and she’s settling in well to her new home!  Thanks again! 

FEBRUARY 2022

Barney & Nelson the Border Collie & Schnauzer

Queenstown to Adelaide, Australia
Hi Stephanie, Just want to say a huge thanks to you and the team for getting Barney and Nelson safely to us in Adelaide. They were super happy to see us and went straight to the beach and had an awesome time! Really appreciate your work to get them here and how responsive you were to all the changes and all our emails! Thanks again!

JANUARY 2022

Tonto the Cattle Dog

Auckland to Perth, Australia
Hi Steph and Vicki, hope you had a nice weekend Thought I'd say thanks again for organising tonto’s journey and Tonto is happy as, safe and sound!!!!! Pics for you to see - take care, Sarah

DECEMBER 2021

Spot the Jack Russel Terrier

Auckland to Sydney, Australia
Thank you so much again! He was good, he was crying when he seen me once I collected him, well I think we both cried lol he was perfectly fine after the flight. Honestly, can’t thank you guys enough, you and your team. I heard Spot won some hearts at Jetpets haha we didn’t quite make it to Perth but we have finally made it to Australian soil and I’m over the moon with that, one giant step closer to our final destination.

NOVEMBER 2021

Chips the Dalmatian

Wellington to Townsville, Australia
Great pleasure to have him here and appreciate your ability to get his travel right. Your team all the way through has gone above and beyond keeping me in the loop. Great effort Stephanie. Cheers