Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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SEPTEMBER 2019
Oskar the Pug x Beagle
to Newcastle, Australia
Hi Nicole, I picked up my baby on Saturday and he seemed very happy and calm...I think he is happy to see me which is wonderful he has been very cuddley which is different to how he was when he came to Singapore. We have been to the beach which he loves so hopefully I am forgiven. This is Oskar in one of his new beds in his yard!! Once again can’t thank you enough...
SEPTEMBER 2019
Milly the Jack Russell
Melbourne to Peth, Australia
Big shout out to the team at Jetpets for the transportation of my little jack russell Milly from Melbourne to Perth . I'm more than happy with your service guys, thank you so much!
SEPTEMBER 2019
Griffon the Australian Shepherd
to Melbourne, Australia
Hi Emma, We collected Griffin, and he's had a very happy reunion!!! Thank you so much for such a wonderful job getting everything done so smoothly! Cheers, Charity
AUGUST 2019
Rubble the Maltese x Shih Tzu
Brisbane to Sydney, Australia
Thanks Jetpets for getting my new puppy home safe and sound to us! I missed him being dropped off home by about 5 mins, but my kids and husband were home to receive him. He was in good spirits and happy little puppy (albeit a little tired – no doubt a big day for a 9-week-old pup travelling from QLD to NSW!). The whole process from start to finish was so easy and I was kept informed via text at all times of his movements. I called the customer service people twice on his travel day as I had some questions - Once to confirm what time he'd be dropped to my home and the 2nd was to double check how far from my home they were so I had a better ETA on his arrival. Both times the customer service staff were friendly and helpful and I really appreciated Lara (2nd call) making the effort to contact the driver to find out a more exact time for my puppy, Rubble, to arrive.
AUGUST 2019
Lola the Domestic Short Hair
Barcelona to Coolangatta, Australia
Emma can't thank you guys enough your all amazing. Lola is settling in well and definitely remembered me and Lee which made us so happy. She is slowly getting used to Fred our other cat but does hiss at him now and again! But we are so shocked at how well she coped with the traveling and settled in straight away we can't thank you enough xxx