Customer Feedback

APRIL 2014

Hercules the CAT

Thanks Andrea, Great service & highly recommended!! Hercules was great when I picked him up -no trouble from the flight! Much appreciated! Apologies for the delay in response -this week has been SO crazy! Cute pic attached -settled at home now in NZ. Thanks again. Kirsten

JANUARY 2014

Monty and Olly the Labrador Retriever

Hi Andrea, Thank you for your email. Monty and Olly have adjusted really well. Monty is having a great time exploring and getting attention from everyone. Olly has surprised us and has not shown any signs of distress. He coped really well with the 3 hour car ride after his flight and has just been relaxing inside since we arrived. I can't believe how well he coped. Here is a photo of Monty and Olly after the house sold and Olly when we picked him up from Christchurch airport. I haven't got a photo of the two of them in NZ just yet. I will send one through when I do. Thank you so much for all your help, it was amazing! You made the process run so smoothly and helped put my mind at ease. I have already recommended Jet Pets to two people looking at taking their animals over seas. It was probably the easiest aspect of the move because your service was so fantastic. Kind Regards, Tessa

DECEMBER 2013

Sammi the Labrador

Hi Nikki. Just wanted to let you know everything ran so smoothly. Not one hiccup and the kiwi end was a breeze too! Here's a photo of Sammi just before I took her for a walk in the country. She was loving all the new smells so we sat in the boot for a few minutes taking it all in! Thank you so much for everything you have done for us. You have been absolutely wonderful in a situation that has been so stressful for me. I hope you pass this email on so the 'big bosses' can also see how happy we are with your customer service. Many thanks and I hope you enjoy a great holiday season. Marly xx

NOVEMBER 2013

Benson the Maine Coon

Hi Gayelene, I collected Benson on Friday afternoon and just wanted to thank you for all of your help. Your constant support and advice really helped with making this anxious time that much easier. Although he was tired he was in great spirits and is so happy to be in his new kiwi home. My animals mean so much to me and it meant the world that you were so willing to answer my constant questions so quickly. Take care and thank you again. Jahleh