Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2019

Vincent and Peppermint the CAT

Auckland to London, United Kingdom
Hi Anuschka, I just wanted to send you a quick update and thank you. Vincent and Peppermint have settled into their new home and seem pretty happy with it (see photos) My partner and I wanted to reach out and thank you for the great experience we have had with you and everyone else at JetPets. It made our move so much easier and we felt so comfortable entrusting you with our precious family members. I would happily recommend you to anyone else relocating. The warmest regards xx Whitney, Martin, Vincent, and Peppermint

MAY 2019

Puss and Oscar the CAT

Brisbane to Auckland, New Zealand
Thanks for all your help, you were fantastic. Cats are settling in to their new pad. Many thanks, Chris Jackson.

APRIL 2019

Sophie the CAT

Australia to UK
I am so, so happy with the service provided to me by Jetpets and Justin who guided me through the process of Sophie's relocation. As a pet mummy who has never done anything like this before I was worried about Soph (she is a bit of a Diva and likes things just so) and how she would travel but she is an absolute star and has taken it all in her stride. I did do a little research before I chose Jetpets for Sophie and everyone I spoke with recommended your company. Now I understand why - your reputation as being the best in this field is well deserved, from the inquiry call right through to collecting Soph at our destination. Brilliant service and communication from the start. Warmest regards, Michelle & Sophie.

APRIL 2019

Muffin the CAT

Melbourne to Italy
Hi Rachel, thank you so much for assisting us with the move of Muffin to Italy! He is doing great, a lot better that I expected. He is an amazing boy. We picked him up from the airport and I made him relax in the car outside of the cage for the travel home. He cleaned himself, ate a lot and once home he wondered around and felt confident with the atmosphere super quick. Then he enjoyed all the cuddles that everyone gave him. I'll attach some pictures. Thank you so much again, I couldn’t be happier to have him with me now in this new journey.

APRIL 2019

Loki the CAT

Sydney to Brisbane, Australia
Hi Emily, Thank you for your email, arrived safe and sound! He had a lot to say once he got home but has settled in with no issues. I can’t thank yourself and your colleges enough for making this whole process as  painless and stress free as possible. Thanks again, Louise, Kyle & ‘Loki’ Mcintosh