Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2019

Tito the CAT

Perth to Christchurch, New Zealand
Hi Biljana, Tito is settling into his new home really well, thank you so much for all of the updates provided along the way. Thanks again so much for everyone’s assistance during this process. As I wasn’t able to travel with tito my heart was broken but it was great to have photo updates. Made himself at home day one.

FEBRUARY 2019

Mimi the CAT

Australia to Taipei, Taiwan
Hi, I’m so excited she is home. Thank you for your service - 100% satisfaction.

JANUARY 2019

Marmalade the CAT

Australia to Dublin, Ireland
Hi Rachael Apologies for my delayed response but we have been busy settling into life in Ireland. Marmalade seemed none the worse from his long journey when we collected him in Dublin. As the photo shows he quickly adapted to life in Ireland. Thank you for taking such good care of him on his trip. We are delighted to have him here with us. Kind regards Niamh & Trent

OCTOBER 2018

Missy the CAT

Australia to Dunedin, New Zealand
A big thankyou to all at Jetpets. After 3 flights and 4 days later she arrived In NZ from Australia safe and sound and none the worse for wear! Very impressed with all the updates along the way and the caring and helpful attitude from all involved.

SEPTEMBER 2017

Nutmeg and Charlie the CAT

Australia to Auckland, New Zealand

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them.

They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night.

I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks.

xx ruth