Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2015

Pippa the CAT

Brisbane to Darwin, Australia

Sarah,

A million thanks to you and the team for getting Pippa back to us safe and sound! She was completely stress free, relaxed a very happy girl. It is a great pleasure to have her back with us, is eating like I have never seen her eat, is out and about in the garden and part of the family once again.
Jason (as everyone) was a great pleasure to deal with and we are genuinely appreciative for the extra time and care and attention that was given to us as humans and Pippa as a cat.
Warmest of regards.

Rebecca, Emily (humans), Pippa and Smokey (cats) and Matilda the Cavoodle.

APRIL 2015

Sammy the CAT

Sydney to Manchester, United Kingdom
Hi Natalie,
We would like to say how absolutely delighted we are with the service we received from Jetpets and your partners in Manchester, UK. We were impressed with the whole arrangement from when our cat, Sammy, had boarded with you for a few days prior to hopping on board 2 flights from Sydney to Manchester. The crate and mat that were provided were of excellent standard, along with the re-fillable water bowls.
Our cat is now happy in her new home in England and we will be sure to recommend Jetpets for any pet owners who are thinking of having their pets do the long haul across the globe.
We can't thank you enough for your professionalism and understanding of our needs for our cat.
Kind regards,
Danny & JoJo
PS. In the first photo, she kept sleeping under our bed covers, as she had shed her winter coat in Australia and so it was slightly cold for her in England to begin with. She's adjusted now and it's nice that she's not malting at the moment.

FEBRUARY 2015

Bella and Bailey the Cats

Adelaide to London, United Kingdom
Hi Natalie! I hope and the JetPets team are well. I'm sorry it's taken so long for this update, I have had several issues settling in the UK, and the lack of internet was one of them! I wanted to thank you and the team again for helping me relocate my furkids to London from Adelaide. Given the sudden change in immigration laws over the Christmas break, I was extremely grateful for the extra mile your team went to ensure Bella and Bailey's arrival, even if it was 2 weeks ahead of schedule! When I picked Bella and Bailey up from Heathrow, I couldn't believe what good spirits and condition they were in - Bella was purring all the way to our new home! We have happily settled into our London life, and they are enjoying their views from the second story flat. I've included some photos of them settling in 🙂 Thank you to JetPets! Love Bella, Bailey and Kate 🙂

FEBRUARY 2015

Scrat the CAT

Melbourne to Vancouver, Canada
Hi! I hadn't had access to a computer until now, but I wanted to thank you again for everything Danielle! Scrat seemed very well adjusted to travel and is adapting to the Canadian climate really well. She's put on a little bit of weight and her coat is already starting to fill out!
Thanks again for your great work!
Alexandra

JANUARY 2015

Paws the CAT

Sydney to Queenstown, New Zealand
Hi Danielle,
Hope you are well and had a lovely Christmas.
Sorry for the dreadful delay in sending you photos of Paws - it completely slipped my mind what with all the upheaval. I actually wanted to ask if you would be able to asset us in transporting Paws to the UK in April this year?
We were so impressed with Jetpets and yourself that we would really like to use you again for his journey to Scotland.
As you know we're in Queenstown at the moment so we would be keen to hear your suggestion on the best we to move our little man to the other side of the world.

Best Regards,

Brian and Lucie