Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2018

Missy the CAT

Australia to Dunedin, New Zealand
A big thankyou to all at Jetpets. After 3 flights and 4 days later she arrived In NZ from Australia safe and sound and none the worse for wear! Very impressed with all the updates along the way and the caring and helpful attitude from all involved.

SEPTEMBER 2017

Nutmeg and Charlie the CAT

Australia to Auckland, New Zealand

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them.

They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night.

I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks.

xx ruth

FEBRUARY 2016

Shenzie the CAT

Australia to Auckland, New Zealand
Hi Steph, Here is Shenzie all settled after her flight. We are very happy with the service that was provided, ensuring Shenzie's comfort and making her travel, stress free. Thanks again for looking after our girl 🙂 Sue & Athena

OCTOBER 2015

Mr Rumtum the CAT

Melbourne to Manchester, United Kingdom

Hi Chelsea,

I just wanted to let you know that we picked up Mr Rumtum from the airport on Wednesday and he has been very happy and settled from the get go. For such a nervous cat, we are all amazed at how happy and relaxed he seemed. He's settled straight into his new home here in the UK and has been happily sleeping on my bed every night since arrival.  I've included a picture of him, looking a bit worn out but totally pleased with himself, on my lap just five minutes after arriving.

I'm so impressed with the easy, caring and helpful service provided by Jetpets and wanted to say a huge thank you to yourself and all of the other staff who helped me to organise the trip for Mr Rumtum. Being at a distance when organising the trip I was very anxious as to how it would work and how Mr Rumtum would manage but you've far exceeded our expectations at every stage.

Thank you again for all of your help and for dealing with my endless neurotic questions!

Kind regards,

Natalia

MAY 2015

Pippa the CAT

Brisbane to Darwin, Australia

Sarah,

A million thanks to you and the team for getting Pippa back to us safe and sound! She was completely stress free, relaxed a very happy girl. It is a great pleasure to have her back with us, is eating like I have never seen her eat, is out and about in the garden and part of the family once again.
Jason (as everyone) was a great pleasure to deal with and we are genuinely appreciative for the extra time and care and attention that was given to us as humans and Pippa as a cat.
Warmest of regards.

Rebecca, Emily (humans), Pippa and Smokey (cats) and Matilda the Cavoodle.