Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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DECEMBER 2019
Macy the Miniature Dachshund
Dubbo to Melbourne, Australia
Thank you all for your loving care of our sweet girl. She was so well looked after, we couldn’t have asked for a better service! From tracking her flight to seeing her arriving safely and laying eyes on her for the first time, you guys made it all possible! Thank you.
DECEMBER 2019
Lulu & Benji the Pug
Sydney to La Paz, Bolivia
Hi Kate, I just wanted to let you know my babies have arrived safe and sound! I am so incredibly happy!!
They are in good spirits and had a nice big meal which they demolished! They were a bit smelly but I guess that is to be expected after so much travelling! Thank you again so much for everything and I will give you and update on how the settle in soon! Kind regards, Penny and Michael
DECEMBER 2019
Charlie the Cavoodle
Sydney to Singapore, Singapore
Kate, I cannot thank you enough for your amazing kindness, compassion and exceptional customer service for both me and Charlie over these few months. There is no way he or I would’ve got here without you. You are an absolute superstar. Cheers, Pipster
DECEMBER 2019
Tiki the Mini Schnauzer
Brisbane to Auckland, New Zealand
My mini Schnauzer, Tiki arrived safely in New Zealand from Australia yesterday. Throughout the process I found the Jetpet staff very professional. I received regular text messages and emails, a pre flight photo and report card. Tiki was happy and well when I picked him up, showing no signs of anxiety. I would fully recommend using Jetpets' services.
DECEMBER 2019
Nisa the Mini Dachshund
Melbourne to Vancouver, Canada
Hi team, Just wanted to share some pictures of Nisa the mini dachshund who has now settled into her new home in Vancouver from Melbourne.
After 16hours on her first international plane ride, Nisa arrived in good spirits and excited to stretch her legs when landing in Vancouver. She spent the first 3 days of napping from jetlag (as expected) and has a new challenge of braving the icy cold, gravel parks of Downtown Vancouver. She’s still adjusting since arriving on the 12th of November 2019 because her little legs means her body is really close to the ground.
The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents. Kind regards
Kim