Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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NOVEMBER 2019
Hero & Saiga the Dobermann
Brisbane to Tokyo, Japan
Hi Justin, Hero and Saiga arrived safely yesterday and are very relaxed at home. With your big help, a big journey of Hero and Saiga succeeded. Thank you so much. I would like to ask you again in the near future. Many Thanks Yoko P.S This photo is 2 pups running around my home today.
NOVEMBER 2019
Jay the Australian Kelpie
Sydney to Tokyo, Japan
Hi, Justin Thank you for everything ! Jay safely landed in Japan. JetPets is awesome !!!! He is really standout as Australian cattle and Kelpie living here in Tokyo. Sorry for Jay no more free leash running at beach and field in Aus. Anyway, I will fill in feedback. It was super rain here, so not yet I had chance take a good one. He loves Japanese food. I can’t give it to him so much... Jay and I are still exhausted by travel, organize stuff Etc.. Recommend people JetPets!! Again, Thank you JetPets !!! 
OCTOBER 2019
Hugo the Mini Australian Bulldog
Brisbane to Kuala Lumpur, Malaysia
We have brought Hugo home finally on last Sat. He is settling in very well. Thank you very much for your services, which have been very professional and prompt. I would certainly recommend my friends to use Jetpets to bring pets to and from Australia. Thanks again for all your help, Jasmine, which is very much appreciated. Kherk
SEPTEMBER 2019
Shibarini the Rhodesian Ridgeback
Sydney to Manila, Philippines
Justin Robart, who handled my dogs trip from Sydney to Manila took care of the whole process brilliantly, taking my stress levels from 200% to 10%. Everything was completed in a very short time and on time. Sarah, who picked my dog up, treated her beautifully and with care. Everything went well on the Australian side. I traveled with my dog and knew the Philippine side of customs, having sent two dogs up there a few years ago, was going to be a challenge, time consuming and frustrating. This is no reflection on Jetpets but just the way it works over there. Thankyou again for all your help Jetpets. It was well worth it.
SEPTEMBER 2019
Woody the Miniature Schnauzer
Melbourne to Hong Kong
Hi Melanie, Thank you for helping us. Woody is happy at Hong Kong home now. Very appreciate that all the staffs are nice and treat woody well. Thank you very much ^^ Best regards, Ashley Chan