Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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DECEMBER 2019

Bentley the Cavoodle

Brisbane to Vancouver, Canada
Hi Emily, It's been a week now that Bentley has been with us in Canada and after a couple of days of jetlag, he is happy exploring his new environment. Here are some photos of him in his new home. Kind regards, Rowena

DECEMBER 2019

Nisa the Mini Dachshund

Melbourne to Vancouver, Canada
Hi team, Just wanted to share some pictures of Nisa the mini dachshund who has now settled into her new home in Vancouver from Melbourne. After 16hours on her first international plane ride, Nisa arrived in good spirits and excited to stretch her legs when landing in Vancouver. She spent the first 3 days of napping from jetlag (as expected) and has a new challenge of braving the icy cold, gravel parks of Downtown Vancouver. She’s still adjusting since arriving on the 12th of November 2019 because her little legs means her body is really close to the ground. The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents. Kind regards Kim

NOVEMBER 2019

Kiera the Golden Retriever

Perth to Edmonton, Canada
Hi Kate, Our girl is finally here! And we couldn’t be more thankful to you and your team for a seamless transfer. Here is a picture of Kiera with her Dad at the customs collection point in Edmonton airport.  We are more than happy for you to share this on your social platform.  We will definitely use your services when we need to transfer Kiera again and would also recommend you to all the our friends. Once again, thanks to you and your team, so so very much for looking after our kid. 

NOVEMBER 2019

Stella the Yorkshire Terrier

Brisbane to Vancouver, Canada
Hi Melanie, Stella is home in Vancouver with me now and she has been great! My Dad and I were both surprised how good she was immediately when we picked her up. It's like she never left Vancouver. She's been in high spirits and doesn't seem upset about the flight at all. Thanks for taking such good care of her for me. Much appreciated. Thank you Chelsea

NOVEMBER 2019

Misty & Rueben the Domestic Medium Hair

Sydney to Miami, United States
Hi Kate, Sandii and Jerry It will be a week tomorrow that Misty and Rueben had arrived from Sydney into Miami. They arrived in great condition and spirit much to my surprise and great relief. The regular updates and photos certainly put me at ease.. not that I did not think they would have been taken care of, but more so due to this having been one of their longest journeys that had ever taken outside of home in their 14 years of life. They are transitioning well to their new home .. baby steps being taken in introducing them to my brother and sister-in-law’s cat Bugsy .. but good signs are ahead. I cannot thank you all enough for your kindness and professionalism during Misty and Rueben’s trip. Kind regards Trudie Smith