Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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Jetpets Happy Travellers

JANUARY 2025

Taika the DOG

Melbourne to Auckland, New Zealand

Every staff member I spoke to was extremely helpful.  Jetpets made a potentially stressful situation much easier to manage and we have arrived in NZ with a happy dog!

DECEMBER 2024

Tui the DOG

Auckland to Amsterdam, Netherlands

Thank you for all the kindness, professionalism and helping me with Tuis big adventure.

DECEMBER 2024

Bowie the DOG

Wellington to Houston , USA

Thank you to the Jetpets team for helping me get Bowie over to the USA. Everything was fantastic, you made the preparation process on the front-end super easy and stress-free, and I really appreciated the frequent check-ins and updates while he was travelling. 

NOVEMBER 2024

Molly the DOG

Auckland to Paris, France

I'd like to thank all involved for Molly's travel under the challenging circumstances forced upon you with regard to airline protocol changing. Nevertheless,  she's here and very happy. Many thanks for the exceptional kiwi crew from Jetpets.

NOVEMBER 2024

Zues the DOG

Adelaide to Christchurch, New Zealand

Excellent service. Clear and responsive communication. Our dog arrived happy and well after his journey from Australia to New Zealand. We have used Jetpets twice now and highly recommend the company.