Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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Jetpets Happy Travellers
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MARCH 2007
BETSY the LOWCHEN PUP
Hi Laura
Just a short note to let you know Betsy the Lowchen arrived safe and sound in Auckland. We would like to thank you and the team at Jetpets for your courtesy and pleasant manner which made the experience as stress-free as possible for us and Betsy. Our thanks, also, to Dr John for his gentle manner in his handling of Betsy. We would not hesitate to use your services in the future and would recommend you to anyone wishing to export a puppy.
Yours sincerely, Ron and Joan Harrison.OCTOBER 2006
ALPINE AND KAI the BORDER COLLIES
Hi
I am writing to acknowledge the outstanding service I received from one of your staff members - Rhiannon Munari. Rhiannon couldn't have been more helpful if she tried!! I was probably her worst nightmare with the amount of questions I had for her, and she responded to every single query professionally with a 'can do' attitude. I was transporting 2 border collies from Australia to New Zealand so therefore all my contact with her was via email. She was always very quick to respond and exceptionally helpful.
In a world where customer service is definitely lacking, you should be extremely proud of Rhiannon because I think she is a credit to your company. The whole process was upfront and explained which I found extremely useful, and she always pointed out other options available to me. So thank you to your company, and Rhiannon in particular for making the process relatively pain free (there is always some amount of pain being away from your animal!!)