Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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Jetpets Happy Travellers
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SEPTEMBER 2019
Shibarini the Rhodesian Ridgeback
Sydney to Manila, Philippines
Justin Robart, who handled my dogs trip from Sydney to Manila took care of the whole process brilliantly, taking my stress levels from 200% to 10%. Everything was completed in a very short time and on time. Sarah, who picked my dog up, treated her beautifully and with care. Everything went well on the Australian side. I traveled with my dog and knew the Philippine side of customs, having sent two dogs up there a few years ago, was going to be a challenge, time consuming and frustrating. This is no reflection on Jetpets but just the way it works over there. Thankyou again for all your help Jetpets. It was well worth it.
SEPTEMBER 2019
Charlie the CAT
to Australia
Thank you very much Jetpets for bringing our boy, Charlie safely through the long process from Turkey to Australia. Emma Boyle guided us at every step to insure every box was ticked and every form filled out. It was a long process but Jetpets made it easy. Thank you again. Aral & Ian
SEPTEMBER 2019
Woody the Miniature Schnauzer
Melbourne to Hong Kong
Hi Melanie, Thank you for helping us. Woody is happy at Hong Kong home now. Very appreciate that all the staffs are nice and treat woody well. Thank you very much ^^ Best regards, Ashley Chan
AUGUST 2019
Biscuit the Golden Retriever
Melbourne to Hong Kong
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.
I’m one of those paranoid dog parent who was losing sleep months prior to Biscuit being relocated from Melbourne to Hongkong. But they made the entire process much more endurable for all of us. Extremely professional and prompt. Ready to answer and attend to all queries and requests even beyond their scope of work.
A special shout out to Biljana, Aleesha and all the pet handlers for taking such great care of Biscuit during the entire process. We are very greatful to the entire team for being with us through this and I’m sure Biscuit who’s now back with us all safe and sound would wag his tail to it! Thanks again for all the efforts and the great work!
AUGUST 2019
George and Jools the Domestic Short Hair
Sydney to Hong Kong
Hi Justin, Just letting you know that George and Jools have arrived safely this evening. Thank you for all your help along the way. It has been so easy to communicate with you and you have always so responsive and helpful. You really put our mind at ease! We really appreciate everything you have done, thank you for making it such a hassle free experience for us. I have attached a photo of George and Jools happily enjoying their supper! Kind regards Sarah