Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2019

Raven the Domestic Short Hair

Melbourne to Singapore
Good morning Justin, What a trip to get Raven! After collecting and signing some paperwork at the import building.  We could go to the quarantine building to pick up Raven. He was totally relax under his blanket as they put  on the aircon to a freezing temperature. He was happy to get out and explore the room. A lovely lady called a taxi, and the trip back home went smooth as anything. Door to door was 4 hours. The children were excited to have him back. The cat litter box is ready, this food and water are there as well He calmed down quickly, and had some food. He was really hungry. The night went well, no vomit to clean up yet. And he is sleeping next to me while I type you this email. He is finally home! Thank you so much for the handling and care. And all the lovely updates we got while he was with Jetpets. It really shows that you all care and make the pets feel safe like home. Warm regards, Eva

JULY 2019

Bailey the Golden Retriever

Sydney to Singapore
Hi Simone, Thanks for your help in getting Bailey to Singapore. She was very tired from the flight but recovered after a good night’s rest and is now settling well into her new forever home. Here’s a picture of her in our garden 🙂 Lynette

JULY 2019

Be Be and Mochi the Moodle

Sydney to Hong Kong
Hi Justin,   Thanks for helping to relocate them to Hong Kong.

JUNE 2019

Bella the Domestic Short Hair

Melbourne to Kuala Lumpur, Malaysia
Hey Justin, Great to hear from you. Bella arrived home from quarantine today and we're so happy to have her with us. I just want to thank yourself, Dr Jade, Rose and Mayz for all your hard work and caring for our Bella. With the numerous calls and texts from myself, I always received prompt responses and reassurance - this meant so much to me. Particularly the video call with Bella 🙂 I visited Bella in quarantine every day and was pleasantly surprised at what a peaceful place it was. I am also appreciative at the access to Bella I was given and the wonderful people who care for the animals. Please find attached a photo of Bella taken a little earlier today. Thank you again Justin and I will be in touch when we're planning on returning to Australia. Best regards, Madeleine

JUNE 2019

Henry the Groodle

Brisbane to Singapore
Hi Rachael He’s settling in well thank you! He’s a gorgeous boy. Thank you very much for all of your help with his relocation. It really made the whole process so much easier. Here is a pic of Henry settling into his new home! All the best Angela