Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2019

YiYi the DOG

Perth to Hong Kong,
Hi Aleesha, I have collected yiyi smoothly from the airline freight terminal yesterday. When we got home, she was quite nervous at the beginning but soon she started exploring her new home and found her own spot to hanging around with. I really appreciate the service from Jetpets. Jetpets is a very reliable agency, the whole process was very professional since the quoting stage. I can feel the care from the team and believe everyone who works for Jetpet loves what they're doing. Will definitely recommend Jetpets to others if someone is planning to travel with pets. Thank you so much for your assistance and service.

FEBRUARY 2019

Makai and Molly the DOG

Australia to Kuala Lumpur, Malaysia
Hi Justin, Thanks very much for your email, it was lovely to see Makai and Molly safe and sound in KL. They travelled really well and have settled into their new home.

APRIL 2018

Judith the British bulldog

Auckland to Hong Kong, Hong Kong

Judith is a rock star! She was very nervous about getting out of the crate, but once out she was super happy and curious. My best friend came with me to help drive us home, and she already decided she loves him. She and I are cuddling on the sofa in the living room for the night. Thanks very much for all your assistance with everything.

Regards, Jayne

JANUARY 2017

Snowy the DOG

Sydney to Singapore,

Hi Kaye,

Snowy has been great! An absolute star. Love her food and adores her big brother. She has no problems going to her crate in the evenings and not soiled her bed a single time. She normally wakes us up once in the middle of the night to go to the toilet. Snowy was slightly lethargic yesterday after her vaccine but is back to her usual crazy self today.

Thank you so much for arranging her travels and making it so easy.

DECEMBER 2015

Sasha the DOG

Sydney to Singapore, Singapore

Melanie,

Thank you for your email and a huge huge thank you for delivering "Sasha" into our lives. She is so affectionate and although the nights are still a bit tough, she has settled in so well to tropical Singapore. I am glad I went with our friend's recommendation to use Jetpets. Great customer care.

Regards, The Ware family