Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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Jetpets Happy Travellers
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MAY 2019
Meka and Bam the DOG
Melbourne to Invercargill, New Zealand
Hi Biljana, Thank you so much for the safe, smooth and easy journey home for my babies Meka and Bam. They arrived safe and sound on Wednesday night and are settling in well! Meka has been fine, like nothing happened for her, she's home! Bam is slowly getting around in his new home, he has the spare room to himself to settle in as he has another cat 'Snooks' to adjust to! Once again, thank you heaps! I have also attached some pictures!!!! Jess Anderson
MAY 2019
Alfi the DOG
Canberra to Napier , New Zealand
Hi Jasmine & Rachael, Thank you so much for transporting Alfi from Canberra to Napier. He arrived last night and has settled in very quickly with his new housemates Bailey ( pictured below) and Brandy. Coming from Canberra Alfi hasn’t seen a lot of the beach so he enjoyed the Napier waterfront on a big walk this morning. Very impressed with the service received by Jetpets. Many thanks Anouschka
MAY 2019
Koru the DOG
Australia to Christchurch, New Zealand
Hi, thanks so much. That couldn’t have gone more smoothly. Koru arrived so happy & healthy. Many thanks Biddy Hamilton
MARCH 2019
Poe the DOG
Australia to New Zealand
Hi Danielle and Aleesha, Thankyou Jetpets for delivering our girl Poe safe and sound to New Zealand. I really appreciated the updates while Poe was travelling over the 4 days. I would not hesitate to recommend Jet Pets for relocating and taking care of much loved Pets. Thankyou White Family *photo of Poe at home today 4th day in NZ settling in well
MARCH 2019
Thomas the DOG
Sydney to Auckland , New Zealand
Justin everything was awesome. My partner and I are so happy and impressed with JetPets high level of service, standards and communication. Justin our first contact was amazing. Thank you so much for all of your help and encouragement, it means a lot. Melanie, thank you for being so responsive & helpful and always helping sure we had the right info and got booked on the right flight together. To everyone else; the Handlers, the vets and the office and admin staff, you blew us away with your attentiveness, live updates, photos & info our dogs wellbeing. You all cared the whole time from the first call to the updates right before our dogs flight. Thank you so much from both of us and from our happy boy Thomas! Cheers, Jonathan & Amie