Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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APRIL 2023
Jefferson & Violet the Domestic Shorthair
Auckland to Melbourne, Australia
I can't thank Jetpets enough for your excellent treatment of Violet and Jefferson, and how approachable and responsive you were to my (many!) questions. You made the whole thing very easy, and definitely took the edge off my stress levels.
AUGUST 2022
Charlie the Domestic Short Hair
Auckland to Sydney, Australia
Charlie has arrived safely and is exploring his surroundings. He is eating well and washing himself which is a good sign. I think he is more curious than anxious and I am sure he will sleep well tonight. I certainly will! Thank you JetPets for looking after him so well and delivering him safely to Sydney. You do a great job and your communication is excellent. I would recommend you to anyone transporting their furry friends.
AUGUST 2021
Tilly the Cat
Auckland to Brisbane, Australia
Hi Stephanie, Elle, Just a quick message to say thanks for all your help in getting Tilly to Brisbane. She has far exceeded our expectations on how she handled it - I’m sure given by all the fantastic care and attention by you both. We really appreciate it. An afternoon of eating and sleeping I believe is on the cards for Tilly. Thanks again.
MARCH 2020
Possum & Delilah the Domestic Short Hair
Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!
MARCH 2020
Niko the Maine Coon
Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!