Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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Jetpets Happy Travellers

MAY 2023

Sneaky McGee the Domestic Shorthair

Auckland to Melbourne, Australia

I have no words to describe how happy I am with your service. I was so scared and anxious about this trip. Sneaky arrived in a clean crate and was tired but has settled in so well to her new home.  Thank you so much!

MAY 2023

Bandit the Domestic Long Hair

Adelaide to Auckland, New Zealand

Bandit has been here for a few weeks now and has settled in very well as you can see! Thanks Jetpets!

APRIL 2023

Jefferson & Violet the Domestic Shorthair

Auckland to Melbourne, Australia

I can't thank Jetpets enough for your excellent treatment of Violet and Jefferson, and how approachable and responsive you were to my (many!) questions. You made the whole thing very easy, and definitely took the edge off my stress levels.

AUGUST 2022

Charlie the Domestic Short Hair

Auckland to Sydney, Australia

Charlie has arrived safely and is exploring his surroundings. He is eating well and washing himself which is a good sign. I think he is more curious than anxious and I am sure he will sleep well tonight. I certainly will! Thank you JetPets for looking after him so well and delivering him safely to Sydney.  You do a great job and your communication is excellent. I would recommend you to anyone transporting their furry friends.

AUGUST 2021

Tilly the Cat

Auckland to Brisbane, Australia

Hi Stephanie, Elle, Just a quick message to say thanks for all your help in getting Tilly to Brisbane. She has far exceeded our expectations on how she handled it - I’m sure given by all the fantastic care and attention by you both. We really appreciate it. An afternoon of eating and sleeping I believe is on the cards for Tilly. Thanks again.