Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2015

Zoe the DOG

Sydney to Winnipeg, Canada

Hi Melanie,

Here is a photo of Zoe loving the outdoors here in Thunder Bay.

She has settled into her new country and is enjoying all the new smells there are to sniff!

Moving Zoe across the world was a big decision and one that I was really worried about, especially since there were three flights to make. It was very comforting to have the Jetpets team talk me through the entire process and help when selecting the right size crate. Your team came after hours since I couldn't be home during the day, which was wonderful customer service. Before boarding the flight to Vancouver, a photo of Zoe was sent that showed her all smiles and it really calmed my fur-mum nerves 🙂

When meeting her in Winnipeg, she and I were extremely happy to see each other and I could tell that she had been well looked after during her overnight stay in Sydney and her comfort stop in Vancouver.

We are both thankful that our move to Canada is complete and I could not be happier with you, Melanie, and the Jetpets team for taking such great care of Zoe.

All the best!

Katie and Zoe

FEBRUARY 2015

Rosie the DOG

Sydney to New York City, United States

Hi Danielle,

Just a quick note to say that we all arrived well and safe in New York. We were able to pick up Rosie from Lufthansa Cargo at JFK and it was all straightforward. She was so happy to see us, but we may have been even happier to see her. I even got a call from Pet Express Animal Transport to make sure everything was in order. Rosie is settling in okay in New York - it's very cold at the moment so she's still getting used to that I think. She has been sleeping a lot, probably just sleeping off the stress from her travels. Attached is a picture of Rosie in her new winter outfit. Thanks again for all your help, Heiko

FEBRUARY 2015

Scrat the CAT

Melbourne to Vancouver, Canada
Hi! I hadn't had access to a computer until now, but I wanted to thank you again for everything Danielle! Scrat seemed very well adjusted to travel and is adapting to the Canadian climate really well. She's put on a little bit of weight and her coat is already starting to fill out!
Thanks again for your great work!
Alexandra

NOVEMBER 2014

Tetley and Fingle the Basset Hounds

Brisbane to Calgary, Canada
Tetley and Fingle were delivered to us last night. Truthfully, we expected to see them down and in despair. We were blown away when they happily greeted us as if we had only been separated for hours not days. It took them no time to get right back into the swing of things. Our entire experience with Jetpets has been extremely positive. Even when I asked those annoying questions all overbearing fur parents do, Nicole was quick to alleviate my worries with solid answers. I would recommend Jetpets to anyone in need of animal transport. Thanks again Nicole and have a wonderful Christmas! Ramona & Alan, Tetley & Fingle

MARCH 2014

Dallas the DOG

Melbourne to Vancouver, Canada
Hi Chelsea, Dallas is back in Banff and happy in her new home. I really can't thank you enough I was so upset when I couldn't get to her on time. It was the worse weekend for weather in the Rockies, avalanches that close roads happen quite frequently in certain areas mostly on the roads that are though the mountains and they generally cause a 1-2 hour delay depending on the size. I have attached a few photos of her relaxing in her new home. Thanks again, Ally