Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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DECEMBER 2019

Brooklyn & Tia the Domestic Medium Hair

Perth to Singapore, Singapore
Hi Simone,   Thank you for your help with arranging Tia and Brooklyn's travel. Attached are some photos of Tia all comfortable and settled at home.   Once again thank you for everything!   Warmest regards, Malvina

DECEMBER 2019

Jax & Penelope the Domestic Short Hair

Sydney to Montreal, Canada
Hi Simone, I wanted to extend a huge thank you to yourself and your team for the amazing service and support both us and our cats, Jax and Penelope received. From the initial planning to pre flight, you and your team were very easy to liaise with and always happy to answer any questions or concerns we had. You made this process very easy for us which was a huge weight off our shoulders.  The gentleman who came to collect our two cats was very reassuring and made light of a stressful situation which is just what we needed!  The updates we received after the cats were collected were great and helped settle our nerves - and knowing the cats were doing well during the stopover (thanks to the photos) melted our hearts!! When Jax and Penelope were both delivered they were in great spirits and ready for cuddles (even though poor Penelope wet herself at some point so we had to hold cuddles off till she got a lovely shower). Overall I am happy to say the experience and service we received was exceptional and would highly recommend Jetpets to everyone! Thank you again for you amazing service and support - it did not go unnoticed and is highly appreciated!! Please feel free to share this feedback with your team and online should you wish. I have also attached a couple of photos of the happy kittens  Thanks again for everything!! Kat and John

NOVEMBER 2019

Misty & Rueben the Domestic Medium Hair

Sydney to Miami, United States
Hi Kate, Sandii and Jerry It will be a week tomorrow that Misty and Rueben had arrived from Sydney into Miami. They arrived in great condition and spirit much to my surprise and great relief. The regular updates and photos certainly put me at ease.. not that I did not think they would have been taken care of, but more so due to this having been one of their longest journeys that had ever taken outside of home in their 14 years of life. They are transitioning well to their new home .. baby steps being taken in introducing them to my brother and sister-in-law’s cat Bugsy .. but good signs are ahead. I cannot thank you all enough for your kindness and professionalism during Misty and Rueben’s trip. Kind regards Trudie Smith

NOVEMBER 2019

Verbena the Domestic Short Hair

Melbourne to Kuala Lumpur, Malaysia
Hi Justin,   It was an amazing experience with Jetpets . Verbena is finally reunited with us yesterday and she seems very happy as well . Attached is a photo of Verbena upon arrival to our home .   Cheers, Shakeela

OCTOBER 2019

Patch and Waffle the Domestic Short Hair

Brisbane to Berlin, Germany
Hi Justin, Thank you so much for all the care and attention JetPets showed to Patch and Waffle on their journey. We were so relieved to pick them up safe in Berlin. The updates during their travels was great, and are so grateful that they got here just fine. Thanks again for everything. Best wishes, Rachel