Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2020

Possum & Delilah the Domestic Short Hair

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Niko the Maine Coon

Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!

DECEMBER 2019

Brooklyn & Tia the Domestic Medium Hair

Perth to Singapore, Singapore
Hi Simone,   Thank you for your help with arranging Tia and Brooklyn's travel. Attached are some photos of Tia all comfortable and settled at home.   Once again thank you for everything!   Warmest regards, Malvina

DECEMBER 2019

Jax & Penelope the Domestic Short Hair

Sydney to Montreal, Canada
Hi Simone, I wanted to extend a huge thank you to yourself and your team for the amazing service and support both us and our cats, Jax and Penelope received. From the initial planning to pre flight, you and your team were very easy to liaise with and always happy to answer any questions or concerns we had. You made this process very easy for us which was a huge weight off our shoulders.  The gentleman who came to collect our two cats was very reassuring and made light of a stressful situation which is just what we needed!  The updates we received after the cats were collected were great and helped settle our nerves - and knowing the cats were doing well during the stopover (thanks to the photos) melted our hearts!! When Jax and Penelope were both delivered they were in great spirits and ready for cuddles (even though poor Penelope wet herself at some point so we had to hold cuddles off till she got a lovely shower). Overall I am happy to say the experience and service we received was exceptional and would highly recommend Jetpets to everyone! Thank you again for you amazing service and support - it did not go unnoticed and is highly appreciated!! Please feel free to share this feedback with your team and online should you wish. I have also attached a couple of photos of the happy kittens  Thanks again for everything!! Kat and John

NOVEMBER 2019

Misty & Rueben the Domestic Medium Hair

Sydney to Miami, United States
Hi Kate, Sandii and Jerry It will be a week tomorrow that Misty and Rueben had arrived from Sydney into Miami. They arrived in great condition and spirit much to my surprise and great relief. The regular updates and photos certainly put me at ease.. not that I did not think they would have been taken care of, but more so due to this having been one of their longest journeys that had ever taken outside of home in their 14 years of life. They are transitioning well to their new home .. baby steps being taken in introducing them to my brother and sister-in-law’s cat Bugsy .. but good signs are ahead. I cannot thank you all enough for your kindness and professionalism during Misty and Rueben’s trip. Kind regards Trudie Smith