Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2014

Milo the DOG

Sydney to Jakarta, Indonesia
  Hi Kathy, Thank you so much for the assistance and help during Milo relocation. Especially for the early flight booking, I really appreciate that. As for milo, he just got a big haircut and still adjusting with Indonesian humidity, he loves to cool himself by lying in the floor in the air-con room. It's rainy season here in Jakarta, its drizzling daily with smelly muddy puddles everywhere, so he got his exercise by treadmill and running around the big house chasing balls. We both miss the big green dog friendly park in Sydney , but we will go to a nice park outside of Jakarta next weekend (crossing my hand for the nice weather). Angie

MARCH 2014

Fiasco the DOG

Brisbane to Singapore, Singapore
Hi Nicole Fiasco arrived safe and well in Singapore - she practically lept into our arms when she got to our condo! She has settled in really well - attached are some photos of her enjoying her new life here. Thanks for all your help during the process, I really appreciated you answering all my questions so promptly and thoroughly 🙂 you made a stressful moving process much easier, especially since we knew Fiasco was in such good hands! If we decide to get Fiasco a furry friend, we will definitely be using Jetpets again! Thanks, Katrina and Mathew

JANUARY 2014

Munchkin the Rabbit

Melbourne to Sinapore, Singapore
Hi Nicole, Terribly sorry for the late email as I've been busy. I just wanted to send you a photo of munchkin in her new home. She's doing very well adapting to her new space and environment. Once again, I would like to thank jetpets for safely flying my little pet home. Have a good day! Lynnett

JANUARY 2014

Buddy the DOG

Adelaide to Guangzhou , China
Hi Nicole, This is Peiluan, I am writing this email to let you know that Buddy has been arrival to China last night and he is fine. My partner Shang and I are thankful for all you did to us and our dog. Please thank all your Jetpets members for all the help. I am so glad that Shang and I make the right choice at the first time and trust you to help us running our pet travelling. I would recommend you to all my friends. Please advise your manager that we are greatful for all your great job! Wish you all have a nice Xmas and Happy new year! Thank you! Kind regard, Peiluan & Shang

JANUARY 2014

Macy the DOG

Melbourne to Phnom Penh, Cambodia
Hi Gaylene Sorry, it has taken so long but I've been working long hours and have the flu to boot. I promised I'd send a photo of Macy once she got settled and here it is. It is from her first big Sunday out down at the riverside. She shared brunch and a lovely afternoon with a puppy poodle by the name of Seven. Well, Seven enjoyed her company, she was a little reluctant to play, I think she is getting too old. She has settled in well and adjusting to life in Phnom Penh, sadly I can only walk her at night once all the other dogs are locked in. She needs to be on a very short leash as the traffic is bad and the footpaths are not worth trying to walk on so it is in the gutter we go, but she seems to enjoy it anyway. Hope life is treating you well and again thanks for all of your help, it is so good to have her here. Regards Carol