Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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FEBRUARY 2014

Arty & Sylvester the DOG

Sydney to Oslo, Norway

Hi Kathy Sylvester has settled in very well! It was a little stressful for me being on the same flight as him, feeling every bump and wondering if he was hungry, but he was happy when he arrived in his new home. I kept Athena, Arty & Sylvester separated the first few days, but they're altogether now. I've attached a "few" photos so you can see their progress over the week. I'll try to send a film clip. Thanks for your help and follow up. Vivienne

FEBRUARY 2014

Tiger the DOG

Brisbane to Copenhagen, Denmark
Hi Nikki, thanks for following up with us.   I must say that the Animal reception center at Heathrow were fantastic. I FB messaged them just as Tiger's plane landed. I didn't really expect to get any answer back soon, but they did straight away and took a picture of him and posted it to FB. So I am really impressed with their service and would recommend them to anybody who had to send a dog overseas and they could choose which port they had to do a stop over.   Tiger seems to have settled in really well, but I will leave Lene to get back to you on the details.   I have been really impressed with the service that Jetpets provided. I will be upfront a couple of people told me not to use you guys, and in fact I contacted another animal transport company before contacting Jetpets, but he didn't get back to me in a timely fashion and so I contacted you guys. Your service was great, and I have now put a link to Jetpets from our Basenji Breed Network Australia club page under -> Links to Other Places:   http://basenjibreednetwork.org.au/   I hope you don't mind.   Thank you once again and Best Ethel

DECEMBER 2013

Obi and Chewie the Ragdoll

Perth to Toulouse, France
Hi Chelsea, Just to let you know that Obi and Chewie are here all ok and beginning to settle in slowly but surely. I’d like to thank you and your colleagues and partners at Jetpets as the service was great and they arrived in good shape in France and had obviously been looked after. I would have no hesitation in recommending your services to people in the future. Just got to get them used to a cold winter and a house with dogs in now! Thanks again! Kind regards Jane

NOVEMBER 2013

Nerone the Jack Russell Ter

Brisbane to Rome, Italy
Dear Nicole, I would like to let you know that Nerone is safely arrived in Italy, my father picked him up at the airport and he looked like he did not even travel for 24hr! I am now really looking forward to be reunited with him in less than a month. Thank you for organising Nerone trip back to Italy and for the note on his crate “water please and handle with love"!!! I attached a photo of him just arrived at home. Thank you Kind Regards Elena