Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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NOVEMBER 2018

Ralph and Molly the DOG

Australia to Auckland, New Zealand
Hi Michelle, Thank you for your help along the way you made the experience an easy less stressful one. Ralph and holly have settled right into Auckland and have been exploring all the parks and beaches today. They got off the plane very relaxed and excited to see us. Jet pets really looked after them and kept me informed along the way. Thank you so much! Shannan,

OCTOBER 2018

Missy the CAT

Australia to Dunedin, New Zealand
A big thankyou to all at Jetpets. After 3 flights and 4 days later she arrived In NZ from Australia safe and sound and none the worse for wear! Very impressed with all the updates along the way and the caring and helpful attitude from all involved.

SEPTEMBER 2018

Zeus the DOG

Australia to Auckland, New Zealand
Hi Nicole, Thank you so much for your assistance, I am very happy with the whole experience from start to finish, Jet Pets really exceeded my expectations. Zeus around safe and sound with absolutely no issues. He settled in straight away and he is absolutely loving the beach, it's like he thinks he has been here all along! I will definitely be recommending you to friends and family that require pet travel. Thanks again, you made this process as simple and smooth as possible, I really appreciate it. Warm regards, Courtney

AUGUST 2018

Tilly the DOG

Australia to Christchurch, New Zealand
Hello Nicole I can't thank you enough for the wonderful service and care we recieved through jetpets. I really appreciated all the updates given to me while Tilly was in your care. The partner company in Christchurch was brilliant as well and I collected a very happy bouncy girl. She's settling in well on the farm and is enjoying runs on the beach. Again I can't thank you enough I'll be recommending you to everyone. Many Thanks Zoe

SEPTEMBER 2017

Nutmeg and Charlie the CAT

Australia to Auckland, New Zealand

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them.

They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night.

I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks.

xx ruth