Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2014

Chaela the Maltese X Tibetan Spaniel

Brisbane to Singapore, Singapore
Hi Kathy, Chaela has arrived safely and is settling in well with her new pack member (my 5-yo yorkie in Singapore, Chloe)! She arrived surprisingly clean and we couldn't be happier about that! Here are some photos of her and Chloe after giving her a wipe and brush (and a bit if dressing up XD) and being introduced to their new stroller. 🙂 Thank you so much for your service! Best regards, Cheryl

JUNE 2014

Samson the CAT

Sydney to Ho Chi Minh City, Vietnam
Hello Nicole,   Sorry for answering you this late.   I would like to thank you and Jetpets for your excellent service. I won't be hesitant to recommend Jetpets to any of my friends in the future. I am so happy to have Samson travel with your company and really appreciate your dedication and patience. Jetpets Sydney took very good care of Samson, they also put a piece of woolen blanket in her cage, which was really heartwarming.   Samson is trying to settle in her new home. She barely ate or drink on the first few days but has already started to eat now. Samson is a little bit picky on food since she doesn't eat cat food from Vietnam so we asked our friends to send us some cat food from Sydney. I also adopt a kitten to keep Samson company. The kitten loves playing with Samson because Samson resembles the kitten's mother, I guess haha. Ann.

MAY 2014

Puffy the DOG

Melbourne to Jakarta, Indonesia
Dear Nikkie, Sorry for the amount of time it took me to give you an update on Puffy in Jakarta. It was a big move for us and it took sometime for us to settle down and feel right at home. But please find attached, Puffy's pictures in his new home. You can already see the damage he did to one of the chairs at home. He's enjoying his new home, surrounded by my family that adores him. Thank you so much for all your help. I know that I was one of those crazy owners. Kind regards, Nicka

APRIL 2014

Tobiko the DOG

Melbourne to Hong Kong, China
Hi Kathy, I'm very happy with the great servise u provided.. Tobiko arrived safely.. everything was very smooth..thank you so much..sure we will choose jetpets again when we move back to Melbourne.. here are some photos of tobiko in hongkong.. Ivy

MARCH 2014

Milo the DOG

Sydney to Jakarta, Indonesia
  Hi Kathy, Thank you so much for the assistance and help during Milo relocation. Especially for the early flight booking, I really appreciate that. As for milo, he just got a big haircut and still adjusting with Indonesian humidity, he loves to cool himself by lying in the floor in the air-con room. It's rainy season here in Jakarta, its drizzling daily with smelly muddy puddles everywhere, so he got his exercise by treadmill and running around the big house chasing balls. We both miss the big green dog friendly park in Sydney , but we will go to a nice park outside of Jakarta next weekend (crossing my hand for the nice weather). Angie