Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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SEPTEMBER 2019

Han Solo the Domestic Medium Hair

Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand. Justin was more than happy to answer my thousands of questions which made for stressless travel. I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture. The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him. Han Solo is now living his best life in New Zealand with us.

SEPTEMBER 2019

Whitey the Domestic Short Hair

Adelaide to Damman, Saudi Arabia
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies. We used the amazing Jetpets service to help get my fur baby Whitey to Bahrain. We had tried contact with a lot of other animal transport services and we received crazy high quotes. Biljana and Aleesha assisted us with all queries until we settled and put deposit. They’re are phenomenal, every query I had, was answered immediately. I’m one of those paranoid fur mother who was losing sleep prior to Whitey being relocated from Adelaide to Bahrain (almost 17hrs flight). But they made the entire process much more endurable for all of us, I was always kept in the loop. My little fur baby was well looked after and honestly took the process a million times better than I thought. Whitey is sending her fur-isses to Biljana, Aleesha, and her pet handler. She is settling in beautifully. We are very grateful to the entire JetPets team for being with us through this. Your contact and support was extremely professional and prompt. We will be using jetpets again as it was so easy and not stressful at all Thankyou team Jetpets!

SEPTEMBER 2019

Parker and Nova the Domestic Short Hair

Sydney to San Francisco, United States
Hi Kaye They're settling in to their new home and I've attached a couple of photos for you of them looking very relaxed in bed and one of Parker surveying her new kingdom.   Thank you to the whole Jetpets team for all of the help and support over the last few months. You took the stress out of the experience for us and I really appreciate everything the team did. All of our questions and concerns were addressed so quickly and I don't think we could have gotten through it without Jetpets!   Thank you again for getting our beautiful little ones over here safely with us.   Kind regards   Tenielle

AUGUST 2019

Gino the CAT

to New Zealand
Thank you to everyone at Jetpets for your assistance in getting Gino safely from Australia to NZ. All the little pictures and updates were most appreciated and erased any concerns I had while he was travelling. Although there was one minor hiccup with a changed flight this was communicated clearly and in a timely manner. As I have no children Gino is very precious to me so I want to let you know I am very grateful for your assistance to helping me to reunite with him.

AUGUST 2019

Zoe the Domestic Short Hair

Brisbane to Chicago, United States
Hi Justin, Thought I would touch base to let you know Zoe has settled in well!  Attached are a couple of pics of her - she couldn’t be happier.  Thanks so much for all your help with her move - you really made it easy! Kind regards, Amanda