Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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DECEMBER 2021

Spot the Jack Russel Terrier

Auckland to Sydney, Australia
Thank you so much again! He was good, he was crying when he seen me once I collected him, well I think we both cried lol he was perfectly fine after the flight. Honestly, can’t thank you guys enough, you and your team. I heard Spot won some hearts at Jetpets haha we didn’t quite make it to Perth but we have finally made it to Australian soil and I’m over the moon with that, one giant step closer to our final destination.

OCTOBER 2021

Wensleydale the Airedale Terrier

Auckland to Sydney, Australia
Thanks for checking in Sommer. We are in love! She is amazing, really clever! Everyone at Jetpets were fabulous, we went to pick her up and she was playing with her little mates who had come on the same plane…

SEPTEMBER 2021

Billie the Schnauzer X West Highland Terrier

Invercargill to Melbourne, Australia
Hi Stephanie, Billie is great. Was very happy and calm when picking her up yesterday. Busy afternoon playing and slept the whole night. Must have been tired from her travels. She's adorable and so loved!  Thanks again for all your help to get her here to Melbourne.

SEPTEMBER 2021

Molly the Cavoodle

Auckland to Brisbane, Australia
Hi Sommer,  Yes a big thank you to you and all the amazing ladies both Gerry and I have dealt with, you have all been so professional, kind and caring and I can't believe how excited but relaxed Molly was when she arrived! First night was pretty good too considering the massive 24hrs she had. I'll send through a couple of pics of my boys with her when she arrived.. they were sooo excited (and still are.. not easy getting them to school this morning!)  You guys have made the whole process so easy and it's been super refreshing dealing with such efficiency given these crazy times we're in so thank you.  Hope you all keep safe and well and will definitely be recommending Jet Pets to anyone wishing to move their pets.

AUGUST 2021

Tilly the Cat

Auckland to Brisbane, Australia
Hi Stephanie, Elle, Just a quick message to say thanks for all your help in getting Tilly to Brisbane. She has far exceeded our expectations on how she handled it - I’m sure given by all the fantastic care and attention by you both. We really appreciate it. An afternoon of eating and sleeping I believe is on the cards for Tilly. Thanks again.